Job Opportunities in Australia

• Canberra
• Applications close 5 November 2024

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

The Credit Card, Overseas Networks, Fleet, Insurance, Travel and Expense8 Section (CONFITE8) is part of the Financial and Shared Services Branch within the CFO Division.

The section has responsibility for providing the following services to the department:

• Credit card policy, administration, and support;
• Overseas travel policy, bookings, and system administration;
• Domestic Travel policy, support, and advice;
• Fleet management policy, administration, and support;
• Comcover Insurance management;
• Overseas Counsellors support and administration;.
• Expense8 business support;
• Business improvement relating to functions; and
• Change and comms relating to CONFITE8 and financial services.

The opportunity

Join our team and you will have an opportunity to be involved in whole of government initiatives relating to travel, fleet and credit cards and extend your skills and experience in customer service, service delivery, and process improvement

What’s in it for you?

We value innovation and encourage creativity. We strive for continuous improvement and provide a supportive environment. Join our team and experience:

• Being part of interesting and progressive projects
• Developing your potential and build competencies in travel, fleet credit card activities and project management
• Supportive, people-focused leadership
• Strong commitment to diversity, equity, inclusion and belonging
• Generous and flexible leave provisions

Our department has a commitment to inclusion and diversity, with an ambition of being the best possible place to work. This reflects the importance we place on our people and on creating a workplace culture where everyone of us is valued and respected for our contribution. Our ideal candidate adds to this culture and our workplace in their own way.

Our ideal candidate

We are looking for highly motivated self-starters that thrive in a dynamic environment and bring strong teamwork, customer service, problem-solving and analytical skills.

Our ideal candidates will be able to demonstrate the following:

• strong verbal and written communication skills.
• Good judgement, analytical and problem-solving skills, understanding when to escalate complex issues
• strong organisational and time management skills, with an ability to use initiative.
• be flexible, with demonstrated ability to adapt to changing circumstances and priorities
• able to work effectively under pressure and high workloads with tight deadlines.
• able to build productive working relationships with internal and external stakeholders and customers
• be an effective team member that works collaboratively across the section
• experience in travel, fleet, credit cards, insurance or project management.
• experience in using expense8, Technology One and Excel is desirable.

What you will do

There are multiple positions available at the APS 5 level within the section, on an ongoing basis.

• Follow-up, action and respond to complex enquiries over the phone and via email, maintaining a strong customer service focus.
• Identifying key issues and assist with finding solutions to these issues.
• Engage with internal and external stakeholders, as required.
• Contribute to business process/continuous improvement activities including user testing.
• Communicate effectively with internal and external stakeholders, contributing to a culture of high-quality service delivery.

In addition to the above, in the following roles your duties will include, but are not limited to:

APS5 Travel Officer

• Co-ordinate overseas travel bookings for department staff including SES and Executive
• Co-ordinate passport and visa applications.
• Assist with audit, compliance and reporting.
• Assist with developing and maintaining the department’s travel policies and procedures.
• Provide advice and training to individuals and Divisions on travel policies and processes, expense8 and the international travel approval system.
• Build and maintain key relationships with SES and Executive EA/EO group.
• Assist with preparation of travel reports and input into emissions reports, senate estimates etc.

APS5 Fleet Officer

• Record and maintain correct data regarding the department’s vehicle fleet.
• Support the management of fleet vehicles for divisions by ensuring vehicles are used and maintained within policy, and providing advice and assistance where required.
• Track and analyse fleet performance metrics for making recommendations for vehicle selection, maximising usage and ensuring compliance with policy.
• Provide quotes and advice to divisions on selecting the most appropriate vehicle to meet their business needs and in line with whole of government policies.
• Assist with developing and maintaining the department’s fleet policy and procedures and electric vehicle strategy.
• Process fleet invoices and end of month journals to account for fleet leases.
• Assist with preparation of fleet reports and input into emissions reports, senate estimates etc.

APS5 Credit Card and Insurance Officer:

• Arrange applications and credit card management such as dispersing credit cards cancellation, suspension, limit variation etc.
• Verification of employee reimbursements.
• Complete daily and EOM credit card reconciliations and processes.
• Assist with audit, compliance tasks and reporting.
• Provide training to individuals and Divisions on credit card policies and processes and Expense8.
• Maintain expatriate and asset schedule for insurance purposes, such as: changes to lease arrangements, addition of high value assets during the year, change in locations, assets in transit, expatriate details.
• Assist with incident and claims management.
• Complete Comcover Annual Insurance Renewal Questionnaire.

APS5 Project Officer

• Assist with expense8 system administration tasks.
• Undertake research and analysis to develop solutions for process improvement in CONFITE8 activities.
• Assist with system and process improvements and upgrades.
• Assist with change management for projects/system changes including preparing and delivering high quality communication and training products.
• Assist with UAT management including scheduling, scripts for testing, issues log etc.
• Assist with preparing/updating/reviewing procedures documentation and process maps.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

Due to operational requirements the roles are Canberra based and will require staff to work in the office at least 3 days per week.
A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 750 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact recruitment@industry.gov.au or (02) 6276 1235 if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Jamie Hartley on 02 6213 7130 or via email on jamie.hartley@industry.gov.au

How to apply: