Vendor Oversight Specialist

September 17, 2024

PLANET HOME LENDING LLC

Meriden

Job Summary
The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance.
Essential Duties and Responsibilities

Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures. Addresses concerns and escalates when necessary.
Acts as point of contact for vendor for routine questions and problem resolution. Escalates when necessary.
Compiles and analyzes vendor performance data and reports on results.
Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met.
Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements. Participates in proposing solutions.
Performs other duties as assigned.

Position Requirements
Education

High school diploma or equivalent required

Experience

Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience
Prior vendor management experience preferred

Functional/Technical Skills

Strong written and verbal communication skills
Ability to problem solve and research issues when needed
Displays strong organizational skills, attention to detail, and ability to handle multiple priorities
Effectively manages time and meets deadlines
Possesses strong mathematical skills
Ability to analyze and interpret data

Benefits
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

We regret to inform you that this job opportunity is no longer available