Ticket Cashier, Reservation Agent and Fulfillment Agent

July 29, 2024

Angel Fire Resort

Angel Fire

OTHER & FULL TIME & PART TIME

Base Pay: Starts at $16/hr depending on experience

Location: Ticket Offices and Ski School Building

Employee Type: Hourly, non-exempt

Job Category: Winter Seasonal, full-time or part-time

Leadership Responsibilities: No

Required Certs or Licenses: 1 year Customer Service

Attendance: Regular, predictable, punctual, and in-person attendance is essential, includes weekends and holidays as scheduled

Estimated start date: Early December

Minimum Age: 18

Typical Shift: 7:30a-4:30p.

Qualifications: At least 1 year customer service. Computer skills: Spreadsheet & Word Processing Software, Google Drive

Employee Housing Link: https://www.angelfireresort.com/work-for-us/employee-housing/

There are multiple positions within the Ticket Office:

Ticket Cashier & Ski School Ticket Cashier

Ticket Cashiers are responsible for selling lift tickets, night skiing tickets, season passes, and tubing passes to customers. Ski School Ticket Cashier is responsible for selling children, adult and adaptive ski school packages to customers. These positions include cash handling, operating a Point of Sales system, providing customers with resort information, answering guest questions, and resolving issues. Shifts may include morning, afternoon, evening, and split shifts or a combination of shifts. Applicants must possess strong customer services skills, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment.

In these roles, a successful candidate:

Has viscous attention to detail and works hard to get details correct by digging in and taking ownership for learning processes.
Consistently arrives to work on time and maintains good hygiene.
Has excellent computer skills and gets up to speed quickly.
Goes above and beyond (smiles, is outgoing and friendly, engages the guest) to ensure a positive guest experience while maintaining quick transaction times, providing accurate information, and following policies and procedures.
Interacts with co-workers and other team members in a friendly and helpful manner.

Essential Duties and Responsibilities include the following:

(other duties may be assigned)

Cash Handling, credit card sales, and End of Day Reports
Operate a Point-of-Sale system
Provide customers with resort information
Knowledgeable of all mountain activities
Stay up to date with current events and sales packages
Answer guest questions
Resolve issues
Coordinates pre-purchased tickets/packages
Sells Season Passes
Keeps track of promos, daily reports
Cross Train with Ski School Ticket Office & Fulfillment
Occasional snow shoveling & other maintenance
Maintain a clean professional office space

Reservation Agent

The Reservation Agent provides guest service to customers making reservations for mountain activities. The successful candidate must possess strong sales and customer service skills, in person as well as over the phone, be able to communicate effectively, perform all tasks with complete accuracy, and be able to maintain a positive attitude in a demanding environment. This position will work closely with Fulfillment Agents and Ticket Cashiers.

In this role, a successful candidate:

Has strong customer service skills and communicates clearly and effectively.
Consistently arrives to work on time and maintains good hygiene
Has a passion for assisting customers and providing an excellent customer experience.
Is able to problem solve to find solutions.
Interacts with co-workers and other team members in a friendly and helpful manner.
Pays acute attention to detail to ensure accuracy.

Essential Duties and Responsibilities include the following:

(other duties may be assigned)

Speaks with guests by phone in a prompt and efficient manner to assist with accurate reservation selection, pricing, payment, and reservation confirmation, along with other pertinent information.
Exhibits working knowledge of computers and printers as well as maintaining files and tracking systems.
Stays educated on all of the products offered, including availability, restrictions, requirements, and prices.
Implements internal and external customer communication, proper sales procedures in creating accurate reservations and in operating computer software and printers to store and receive reservation data.
Makes changes to existing reservations as necessary, facilitates cancellations and refunds in compliance with company policies and processes.
Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff to ensure seamless customer service experience to guests.

Fulfillment Agent

The Fulfillment Agent is responsible for fulfilling reservations made online or by phone and will work closely with the Reservations and Ticket Cashiers. This role will consist of properly printing and preparing tickets, prepping guest packets, and reviewing and entering data. The successful candidate must be very detail orient, able to maintain accuracy in a fast-paced environment, and must an outgoing and friendly demeanor.

In these roles, a successful candidate:

Has strong customer service and communication skills.
Consistently arrives to work on time and maintains good hygiene.
Pays very close attention to detail and ensures information is accurate.
Interacts with co-workers and other team members in a friendly and helpful manner.
Adapts to busy environment and is flexible to tasks assigned to them.

Essential Duties and Responsibilities include the following:

(other duties may be assigned)

Reviews and audits orders prior to printing; This includes checking for proper arrival dates, age, height, weight, shoe size, phone numbers, email etc.
Prints Lift Tickets, Lesson Tickets, Tubing Tickets, Rental Slips and may print Season Passes.
Prepares packets 24 to 48 hours prior to arrival; Fulfills all CSSC Reservation Packets 48 hours in advance, then distributes CSSC Packets and check for accuracy with CSSC personnel.
Fulfills all other reservations and creates packets 24 to 48 hours in advance.
Delivers packets to the pick-up window at the Winter Ticket Office.
Will also be responsible for keeping fulfillment area clean, neat, organized and well stocked. Must be able to consistently lift heavy objects (up to 50 lbs.).
Checks to ensure 1 Risk Waivers are signed before distributing packets.
Facilitates cancellations and refunds with the resolutions team.
Will Send confirmations emails as needed.
Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff.

About Angel Fire Resort:

Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.

We regret to inform you that this job opportunity is no longer available