Dispatcher

August 6, 2024

Angel Fire Resort

Angel Fire

FULL TIME & OTHER

Dispatcher - Mountain Operations

Base Pay: $21-$22 per hour
Location: Summit Patrol Headquarters (at the top of the Chile Express)
Employee Type: Hourly non-exempt
Job Category: Full Time Seasonal (with the opportunity to move into a benefitted status for the right person)
Leadership Responsibilities: This position will not have any direct reports however it is a critical role for the overall leadership of Mountain Operations

Required Certs or Licenses: Valid drivers license
Attendance: Reliable, predictable, punctual and in-person attendance is an essential function of this job. Due to the resort nature of our business, applicants should expect to work weekends and holidays.
Estimated start date: Late November 2024
Minimum Age: 21
Typical Shift: 4-5 days per week from 7am-5pm
Environment: This job is performed inside the dispatch room of Summit Patrol. In order to get to and from that location you will have to ride the chairlift or utilize a snowmobile or UTV which comes with exposure to outdoor weather conditions.

Employee Housing Link: https://www.angelfireresort.com/work-for-us/employee-housing/

Job Summary: This Job Summary is intended to be a broad description of duties. You will be expected to carry out all responsibilities and tasks asked of you.

The Mountain Operations Dispatcher is responsible for the dispatching of resources and communications for the entire Mountain Operations Team. This person is “the voice of Angel Fire Resort Mountain Operations”.

Essential Duties and Responsibilities include the following. Other duties will be assigned.

Monitoring and recording all radio traffic
Answering the dispatch phone
Authorizing lifts to start loading passengers every morning
Keeping records of warnings issued, tickets pulled, etc. for skiers that violate rules
Keeping track of all resources at all times – people and vehicles
Enforcing preferred routes of travel for all vehicles summer and winter

Dispatching patrol resources for injured skiers/bikers (10-50’s) and courtesy rides (10-14's)
Dispatching patrollers to daily stations (slow signs, sweeps, traffic control, bump, FA1, etc.)
Dispatching patrollers to perform snow safety work and documenting
Communicating directly with EMS over the phone and radio to coordinate transfer of care
Communicating directly with flight crews to land air EMS on the mountain

Coordinating and communicating operational changes based on weather
Dispatching Security to incidents where they are needed
Dispatching the appropriate leadership employees to incidents
Dispatching incident investigators to incidents that require an investigation
Coordinating and communicating Lift Evacuations and Lift Closures (mechanical and weather related)
Coordinating and communicating Search and Rescue operations
Coordinating shuttle transportation for weather related closures of chairlifts (wind hold and lightning)
Dispatching groomers and snowmakers to areas in need of work
Coordinating guest relations (vouchers) for lift incidents (evac, mechanical delay, etc.)

Working with the leadership team to develop scripting and protocols to follow for the dispatching of anticipated incidents
Sending “everybody” emails and Senior Staff texts as necessary
Training departments on proper radio communication
Obtaining the grooming report and updating trail status info on website
Making a Daily Operations Update announcement over the radio every day at 3pm

Qualifications:

Prior experience as a dispatcher is not required. You will have the opportunity to learn the position from the ground up as long as you are able to take the initiative to get yourself up to speed quickly, take ownership of the position, posses excellent attention to detail, self motivate, and develop strong relationships with all of the mountain operations personnel.

Other skills and abilities:

Must be able to quickly learn the mountain including all trails, access points, roads, intersections, landmarks, etc. to a very high level of detail in order to effectively dispatch resources to specific locations.
Ability to thrive in a high stress work environment where multiple forms of communication have to be juggled at the same time
Ability to communicate extremely effectively in person, over the phone, over email, and with two-way radios
Tone of voice must be positive, calm, and consistent regardless of how busy or stressful the operations become
Ability to get along with everyone, positively influence others, lead effective trainings, and earn the respect of all team members
Ability to troubleshoot and repair 2-way radios is preferred but not required

About Angel Fire Resort:

Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.

We regret to inform you that this job opportunity is no longer available