Job Opportunities in United States

We are seeking a skilled and customer-focused Technical Customer Service Representative to provide exceptional support to our clients. The role involves handling inquiries and issues related to orders, warranties, and technical troubleshooting while ensuring a seamless customer experience. You will be responsible for managing communication via email and phone, using various software tools to resolve issues effectively.

Key Responsibilities:

• Respond to customer inquiries via email and phone, providing timely and accurate information.
• Open and manage support tickets in the system to track and resolve customer issues.
• Look up and process customer orders, including placing orders and checking stock availability.
• Perform technical troubleshooting to assist customers with resolving product-related issues.
• Handle warranty claims efficiently, ensuring adherence to company policies.
• Maintain accurate records of customer interactions, orders, and resolutions.
• Utilize MS Office, Net Suite, and Zen Desk to manage customer information and communication.
• Collaborate with internal teams to escalate and resolve complex customer concerns.

Qualifications:

• Education: High School diploma, or equivalent
• Customer service, preferably in a technical or product-focused role.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Experience with Net Suite and Zen Desk or similar customer relationship management tools is a plus.
• Strong problem-solving and technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Attention to detail and a commitment to delivering outstanding customer service.

Preferred Qualifications:

• Familiarity with technical products or a background in a similar industry.
• Experience in handling warranty claims and order management.
• Furniture industry a plus.

Work Schedule:

• This is a hybrid role Monday to Thursday 7 AM to 4:30 PM, and alternating Fridays 7 AM- 3:30 PM

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_Know Your Rights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formatted ESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resources Contents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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