November 5, 2024

Elevation Proving Grounds

Charlotte

FULL TIME

Technical Support - EV Charging

Job Overview
Join our technical support team as a **Level 2 Remote Support Engineer** specializing in electric vehicle (EV) charging systems. This role focuses on monitoring, troubleshooting, and maintaining high-power charging infrastructure while delivering excellent customer service.
Key Role Details

Position Type: Full-time, On-Site
Industry: Electric Vehicle Infrastructure
Location: Charlotte, North Carolina
Department: Service Operations

Primary Responsibilities

Technical Support
Serve as primary contact for customer technical inquiries
Manage and resolve complex charging system issues
Monitor charging infrastructure performance
Diagnose and resolve technical problems remotely
Service Level Management
Meet internal and customer SLA requirements
Escalate complex issues to Level 3 support when needed
Coordinate with on-site support teams
Support field technicians during interventions
System Improvement
Contribute to internal software development
Enhance service delivery efficiency
Monitor and detect system anomalies
Implement technical solutions

Qualifications

Bachelor's degree in Computer Science, Electrical Engineering, or related field
Linux system administration knowledge
MS Office proficiency
Experience with electrical systems or understanding of DC fast charging systems
Technical customer support background is a plus
ITIL, Full-Stack development, or Dev Ops experience is a plus
Knowledge of charging station components
Analytical thinking and systematic problem-solving skills
Customer-centric mindset with clear communication abilities
Time and resource management
Safety awareness
Willingness to work shifts
Available for on-call rotation on weekends
Commitment to service quality

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*Position duties may be subject to change based on company needs.*
Keywords: EV Charging Support, Technical Support Engineer, Remote Support, DC Fast Charging, Customer Service, Infrastructure Monitoring, Technical Troubleshooting, DCFC
Job Type: Full-time
Schedule: