Job Opportunities in United States
November 5, 2024
Alarm Tech Security
Hauppauge
FULL TIME
Customer Service Representative/Technical Support Representative
Willing and able to learn how to trouble shoot and remote program security and survaliance systems , stong computer skills required
full time 5 days 8:30- 4:00
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle various inquiries across multiple channels.
Responsibilities
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
full time 5 days 8:30- 4:00
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle various inquiries across multiple channels.
Responsibilities
- Provide outstanding customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Communicate effectively with clients to understand their needs and provide tailored solutions.
- Maintain accurate records of customer interactions through data entry in our systems.
- Assist clients with product information, order status, and troubleshooting as needed.
- Demonstrate excellent phone etiquette while managing high call volumes.
- Collaborate with team members to improve service delivery and client satisfaction.
- Stay informed about product updates and company policies to provide accurate information to clients.
- Previous experience in customer service or client services is preferred.
- Strong computer skills with proficiency in office software applications.
- Bilingual or multilingual capabilities are a plus, enhancing communication with diverse clientele.
- Excellent verbal and written communication skills in English; additional languages are beneficial.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Familiarity with data entry processes and maintaining organized records.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Day shift
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