Job Opportunities in United States
September 21, 2024
Alaska Heart Institute
Anchorage
Scheduling Specialist
JOB TITLE: Scheduling Coordinator
DEPARTMENT:Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for appropriate scheduling of appointments, answering queue calls and reviewing patient orders in the EMR. This position will require proficiency in technical skill as well as interpersonal relationship skills needed to maintain lasting relationships with Alaska Heart Institute patients and families, referring physicians, AHI physicians and co-workers. The ultimate goal of this position is to provide the highest level of quality patient care and customer service.
ESSENTIAL FUNCTIONS:
EMPLOYEE BENEFITS:
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Minimum of one to two years of experience setting and coordinating schedules in a medical practice setting. Prior experience in medical call center operations. Excellent communications and customer services skills.
DEPARTMENT:Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for appropriate scheduling of appointments, answering queue calls and reviewing patient orders in the EMR. This position will require proficiency in technical skill as well as interpersonal relationship skills needed to maintain lasting relationships with Alaska Heart Institute patients and families, referring physicians, AHI physicians and co-workers. The ultimate goal of this position is to provide the highest level of quality patient care and customer service.
ESSENTIAL FUNCTIONS:
- Determines the need of the caller and connects call to the correct person, department, or documents call accordingly.
- Accurately schedules and coordinates patient appointments/diagnostic testing by communicating with the patient, review of last office notes and hospital records. Including determination of outside provider appointments or hospitalization since last visit with AHI.
- Accurately reschedules and/or cancels patient appointments per request.
- Maintains the scheduling desktops to ensure patients are scheduled in a timely manner.
- Request records to be sent from referring provider that pertain to reason for referral.
- Maintains patient confidentiality.
EMPLOYEE BENEFITS:
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Minimum of one to two years of experience setting and coordinating schedules in a medical practice setting. Prior experience in medical call center operations. Excellent communications and customer services skills.
We regret to inform you that this job opportunity is no longer available
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