Job Opportunities in United States
July 11, 2024
Hawaiian Airlines, Inc.
Honolulu
FULL TIME
Manager, Crew Scheduling Operations
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
Reports to the Director, Crew Scheduling. The Operation Managers of Crew Scheduling are responsible for executing on the operations strategy at Hawaiian Airlines. As a team leader of a 24/7 operation, the Manager leads and establishes priorities for Crew Schedulers in their day to day duties to ensure compliance with the Federal Aviation Regulations (FARs), our crewmember collective bargaining agreements (CBAs) and company policies.
Key Responsibilities
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $70,000 - $92,000.
Preferred Qualifications
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and Trip Advisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. Hawaiian Miles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Hawaiian Airlines.com. Follow Hawaiian’s Twitter updates (@Hawaiian Air), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s Linked In page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Position Summary
Reports to the Director, Crew Scheduling. The Operation Managers of Crew Scheduling are responsible for executing on the operations strategy at Hawaiian Airlines. As a team leader of a 24/7 operation, the Manager leads and establishes priorities for Crew Schedulers in their day to day duties to ensure compliance with the Federal Aviation Regulations (FARs), our crewmember collective bargaining agreements (CBAs) and company policies.
Key Responsibilities
- Expert on Crew Scheduling procedures based on the Federal Aviation Regulations and contractual applications.
- Leads and establishes duties for Crew Schedulers.
- Direct team on strategy for crew scheduling, focused on executing the airline’s daily operation.
- Monitor and guide the team with planning for weekly and monthly scheduling needs and operational factors including but not limited to, irregular operations, emergency response and service recovery.
- Liaison with the Director of Crew Scheduling and the Manager of Compliance and Training to develop the strategy for executing procedures to adhere to contractual requirements.
- As the Scheduling subject matter expert, coordinate within Systems Operations Control Center (SOCC) and other SOCC employees in regards to contractual interpretation, staffing challenges and Crew Scheduling impacts.
- Works with SOCC, Inflight, Flight and Airport Operations teams to discuss delays and methods for mitigation from a crew perspective.
- Partners with the Director of Crew Scheduling and the Manager of Compliance and Training to form the crew scheduling committee which works collaboratively with the scheduling committees of the unions, to resolve crewmember issues and concerns.
- Support the Crew Scheduler team through effective performance management and ongoing feedback.
- Manage Crew Scheduler accountability and performance across the team, aligned with time management.
- Assist the Manager of Compliance and Training with responding to crewmember scheduling inquiries.
- Insure compliance with all Corporate procedures and policies
- Mirrors and fosters a work culture that is based on Company purpose - “Aloha in everything we do” - and values of Malama, Ho’okipa, Lohaki, and Po’okela.
- Other duties as assigned or directed
- Associates degree or equivalent work experience
- Two years experience working with labor contracts and federal aviation requirements.
- At least one year experience managing a team.
- Excellent communication skills both verbal and written
- Must be able to lead group discussions and training exercises
- Must be able to work well across multiple organizations to obtain support and compliance
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $70,000 - $92,000.
Preferred Qualifications
- Five years Crew Scheduling experience
- Three years experience managing a team of greater than ten people.
- Experience working with Federal Aviation Regulations part 117 and 121.467
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and Trip Advisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. Hawaiian Miles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Hawaiian Airlines.com. Follow Hawaiian’s Twitter updates (@Hawaiian Air), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s Linked In page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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