Player Services Representative

September 21, 2024

Wind Creek Casino & Hotel Atmore

Atmore

FULL TIME

SHIFT: 3pm-11pm & 4pm-12am (Shift subject to change based on business needs)
Job Overview:
The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:

Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests

Enrolls new guests in current promotions and in computer system for direct mail campaigns

Provides guest information as to the use and benefits of the Player’s Club cards; Answers questions pertaining to points, promotions, complimentary, and special events

Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP

Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication

Averages sixteen (16) transactions per hour

Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs

Avoids receiving procedural violations (exceptions) determined by our Compliance team

Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process

Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed

Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash

Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements

Maintains Title 31 certification

Adheres to the established dress code

Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records

Other duties and responsibilities as assigned
JOB REQUIREMENTS:
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

Must be nineteen (19) years of age or older

Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)- required

Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required

Six (6) months of cash handling experience- required

Knowledge on the operation of currency counter- preferred

Must be able to use a computer and associated components (printers);

Must have excellent customer service skills

Must be able to be professional and articulate in presenting all promotional material to guests

Must be mature, possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills

Understand the goals and objectives of the gaming facility

Must maintain professional appearance and adhere to established dress code at all times

Must successfully pass job interview, including a guest service audition

Must be willing and able to work all shifts including days, nights, weekends, holidays, & overtime as required

Willing to travel and participate in training as recommended or required

Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds

Must be able to walk or stand for 100% of assigned shift

Must be able to work within a noise filled and smoke/secondary smoke environment

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality

Wind Creek Casino & Hotel Atmore

Wind Creek Casino and Hotel Atmore features over 1,700 of the highest trending, state-of-the-art games. Our Atmore property boasts a AAA Four Diamond luxury resort, world-class spa, gourmet culinary studio, outdoor amphitheater, infinity pool, movie theatre, RV park and multiple fine dining restaurants including FIRE, the number one steakhouse in Alabama.
Our hotel features 237 rooms with premier bedding, free high-speed internet and the option of a spacious, walk-in shower or standard tub and shower combo.

As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits