September 17, 2024

Eisenhower Health

Rancho Mirage

FULL TIME

Patient Care Tech

Job Objective: A brief overview of the position.
- The clinic patient care technician (PCT) has primary responsibility to room the patient to be prepared to be seen by the physician or physician assistant. The PCT performs non-clinical support function, such as cleaning of exam rooms, answering messages, working work queues, entering orders, and stocking of supplies to ensure efficient clinic operations
Reports to
- Clinic Manager, Supervisor, Director, or CAO
Supervises
- N/A
Ages of Patients
- Pediatric
- Adolescent
- Adult
- Geriatric
Blood Borne Pathogens
- High Potential
Qualifications
Essential Responsibilities
- Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
- Following standard work, assists patients to exam/procedure rooms; obtains patient reported medical and social history, vital signs and height and weight, as needed, patient reported allergy information and medication reconciliation information and records data in EHR.
- Transcribes orders into the HER, such as films, x-ray, labs and other studies as appropriate, timely and accurately.
- Processes patient referrals to other provider offices.
- Prepares patient EMR charts timely and accurately.
- Gathers reports, labs, studies, or other data pertinent to upcoming patient appointments.
- Faxes and copies necessary information to insurance companies, other provider offices and other facilities as necessary.
- Records information accurately and timely in the EHR.
- Takes phone messages.
- Prepares charts for clinic.
- Works in-basket messages and work queues.
- Maximizes use of free time between preparing patients and other tasks to clean and stock rooms, copy documents, and filing.
- Obtains provider or patient signatures on appropriate documents.
- Assists with medical and office supply inventory and ordering.
- Follows the identified dress code and safety protocols to ensure patient and employee safety.
- Maintains and practices professional boundaries with all patient and co-worker interactions.
- Performs other duties as assigned.