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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at Christiana Care!

Christiana Care is looking for a Patient Guide to greet patients and visitors arriving at Christiana Care and issue visitor passes as needed. Provide a wheelchair, give directions, and answer questions and monitor parking lots.

Duties and Responsibilities:
Assists patients in and out of vehicles.
Obtains wheelchairs for non-ambulatory and assist them in getting to their desired location.
Monitor patient drop-off areas and ensure vehicles are not left unattended.
Answers questions and furnishes directions relative to the location of various departments.
Issue visitor passes after screening visitors / contractors.
Monitor parking lots to make sure employees do not park in visitor / patient parking lots.
Contacts nursing stations and/or departments to answer inquiries about patients waiting to be discharged.
Assists Security Officers when there is a Code Red or other Security emergencies.
Assist Security in monitoring parking lots and report suspicious activity.
Performs assigned work safely, adhering to established department safety rules and practices. Report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury oneself, other employees, patients and visitors.
Performs other related duties as directed.

Hours: 12:30pm-9:00pm - Monday through Friday - working every 9th weekend. Required to work at various campus locations based on department needs.

Education and Experience Requirements:

• High School Diploma or GED required.
• Driver's License

Knowledge, Skill, and Ability Requirements
Knowledge of hospital department locations.
Ability to follow written and oral instructions.
Ability to provide excellent customer service skills.
Ability to communicate orally and in writing.
Ability to exercise judgment and tact.
Ability to learn radio codes, procedures, and communications through dispatch system.
Ability to be sensitive to the needs of others.
Ability to learn departmental policies and procedures.
Ability to maintain good public relations.
Ability to maintain confidential information.
Ability to remain calm in stressful and potentially volatile situations.
Physical demands:
Need for good hearing, eyesight, and ability to speak clearly. Continuous walking or standing. Continuous pushing and/or pulling, often involving considerable weight. Frequent lifting and/or lowering, often involving considerable weight. Intermittent bending and/or crouching.

Working conditions:
Frequent exposure to all weather conditions (often for extended periods). Occasional exposure to blood and bodily fluids, infectious diseases. Occasional exposure to vehicle exhaust fumes.
Christiana Care Offers:

• Collaborative and team focused environment
• Full Medical, Dental, Vision, Life Insurance, etc.
• 403(b)
• Generous paid time off
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.