Part Time Permanent Supportive Housing Front Desk Specialist

September 17, 2024

Volunteers of America Colorado

Denver

OTHER & PART TIME

Description: WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.
**The role of the front desk specialist is to help stabilize residents in PSH which embodies a positive spirit of recovery and resilience grounded in hope and optimism. Trauma informed practices, person centered methods and assistance with program participants through goal setting and tracking, education, and skills building. Maintains regular front desk duties that include but are not limited to: answering phone calls, taking message, accepting donations, handling mail, and other duties as assigned. Conducts building walk-throughs and assists residents with accessing the building. Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. Assist with transportation and health care appointments. Liaison with case managers and supportive, pro social activities (treatment)
This is a part time position M-F 10am-2pm
Salary: $19.00-$21.75/hr
Location: Brandon Flats Courtyard: 1555 Xavier St Denver CO 80204

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
Life Lock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO/AA Employer
POSITION WILL REMAIN OPEN UNTIL FILLED
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
Requirements:

Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
Conflict resolution, professional boundaries, ability to deal and listen to high traumatic stories.
Understanding The Four Agreements
Computer skills, Microsoft skills
Required training working with variety backgrounds, BIPOC, LGBTQ+.
Handles crisis situations in a calm and professional manner, and reports critical incidents promptly as required.
Observes residents’ behavior and intervenes when necessary.
Takes appropriate action in dealing with critical incidents.
A passion for serving the population and people experiencing homelessness, and the ability to contribute to the program wide objectives of a diverse and dynamic team.
Skills in resiliency and training, to deliver supportive services to PSH residents.
Engage and promote a wholistic mind-body approach to recovery and empowerment among program participants.
This role requires knowledge of homelessness, and incarceration, skills with support and advocacy, and provides a connection to resources and treatment.
Colorado driver’s license and state-mandated automobile insurance