Medical Receptionist

July 30, 2024

Alabama A&M University

Normal

FULL TIME

Description

Summary:
Under the direct supervision of the Medical Director and Assistant Director of Health and Counseling Services, the Medical Receptionist serves as the primary entry point personnel for our patients and visitors that enter the Health and Counseling Center (HCS); demonstrates a high level of service excellence in their interaction and support of the HCS; performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and discharge activities; scheduling appointments; creating and processing a variety of documents and office correspondence; relaying and resolving routine inquiries; performing data entry; establishing and maintaining records; and assisting with patient care as needed.

Examples of Duties

Essential Duties and Responsibilities:

Establish and maintain accurate and current medical files of letters, reports, records, and other documentary material, and ensures that information in these files are kept confidential.
Review department email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area.
Optimize provider schedules and patient satisfaction with efficient schedule coordination.
Follow proper check-in and discharge protocol; verify and update registration information.
Notifying providers of patient arrivals and/or cancellations, ensuring smooth patient flow.
Respond to patients’ needs and concerns as appropriate; investigate complaints and work with administrative staff to find solutions.
Maintaining office inventory and equipment by anticipating supply needs and expediting orders.
Regular and prompt attendance.
Perform job-related duties as required and assigned.

Typical Qualifications

Minimum Position Requirements (including certifications, licenses, etc.):

High school diploma or equivalent; post-secondary education preferred
One year of experience as a receptionist; medical/clinic experience preferred
Current CPR certification; experience with Electronic Medical Records preferred

Supplemental Information

Knowledge, Skills, and Abilities:

Communication skills to converse clearly over the telephone and in person
Organization and time management to manage a variety of tasks effectively
Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
Technological skills, such as using word processing and spreadsheet programs to track data
Interpersonal skills to interact positively with patients who may be upset or stressed
Working medical knowledge and training needed for direct patient care
Must have organizing and coordinating skills
Ability to compose and prepare accurate reports, records and correspondence
Ability to deal effectively with the public in giving and obtaining information, referring callers and arranging appointments
Ability to maintain confidentiality of records and information