Job Opportunities in United States

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

City Equity Statement:
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE
The City of Westminster is seeking technologically savvy, customer service-oriented Library Associate Substitutes. The Library Associate Substitute position is responsible for a variety of paraprofessional library work including providing exceptional reading recommendations, research services, and technology assistance. In addition to covering shifts at the Information and/or Youth Services desks for Irving Street and College Hill Libraries, Library Associate Substitutes may assist with programming, displays, or tasks related to collection maintenance, depending on interests and experience. The ideal candidate for this role is familiar with library services and values empathy and equity in a public library setting.

The full salary range for this position is stated above. Starting wages are negotiable and dependent on the qualifications and experience of each individual candidate.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support and promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific – Every employee in this position must:

• Demonstrate knowledge of Westminster Public Library reference and information services, books, authors, databases, and online resources
• Provide outstanding customer service to patrons and coworkers
• Work enthusiastically and effectively with diverse people
• Work effectively in a dynamic, rapidly changing environment
• Communicate effectively, both orally and in writing
• Apply professional judgment and discretion in promoting a positive image for the library in all contacts with patrons, staff, and other members of the community

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks

• Provide staff coverage and excellent customer service at the Information and/or Youth Services desks
  • Make recommendations to patrons searching for titles to read, assist patrons with topic searches, direct patrons to other areas of the library, reserve study rooms, and help patrons fill out purchase requests and interlibrary loan requests
  • Maintain a neat and orderly work environment throughout youth, teen, and/or adult sections
  • Communicate necessary information professionally between service desks or to supervisors by email and/or phone
• Assist patrons with both library and personal technology, including library copiers, printers, public-use computers, and more
• Assist, as needed, with programming, collection maintenance tasks, and on-site emergencies
• Maintains regular and punctual attendance

Other Duties and Responsibilities
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required:

• Must be 18 years of age or older
• Graduation from High School or GED
• At least two (2) years of customer service experience
• Previous experience providing information services in a customer-facing setting

Preferred:

• Graduation from an accredited, four (4)-year college
• Previous library and/or bookstore work experience
• Spanish language skills

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work performed is physical in nature, and involves sufficient physical strength and stamina to:

• Occasionally sit and stand in one area to perform customer service; constantly standing and walking throughout a multi-level public library facility
• Frequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to climb stairs and use stepstools and ladders
• Constant light grasp to prepare returned and new material/books for checkout and patron use, and constant reaching at waist level to return material to proper shelves; frequent firm grasp, pinching, and fine motor skills to prepare material/books, and reaching overhead to stock books
• Constant near acuity to read computer screens, and book and shelving labels; frequent hearing to communicate with public, staff, and vendors
• Frequent lifting of up to 40 pounds from ground to waist to move returned books to check-in area; frequent lifting of up to 20 pounds from ground to overhead to return books to stacks and stock supplies and material; occasional carrying of up to 40 pounds 200 feet to move books and material; occasional pushing/pulling of cart of up to 150 pounds throughout multi-level public use library

WORKING CONDITIONS
Work is constantly performed indoors in the staff area of the public library. This position requires working independently in a quiet environment with long periods of focus and attention to detail.
Required Materials and Equipment
Frequent use of telephones, personal computers, fax machines, photocopiers, scanners, bar code readers, book security system equipment, microfiche/microfilm reader-printer, and various electronic and audiovisual equipment including DVD/Blu-Ray players, LCD projection, and image scanners.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Physical
• Must be legally entitled to work in the United States