Junior IT Support Specialist

September 17, 2024

Scottsdale

FULL TIME

Duties and Responsibilities:

Responsible for providing support to users during day-to-day operations in support of Green Light’s commitment to clients, as well as aid with monitoring and problem investigation
Work with the engineering team to provide help desk and junior system administration support.
Shadow more senior members of the engineering team, to learn and develop engineering skills as a path towards becoming a more advanced security-focused System Administrator.
Other duties as assigned

Knowledge, Skills and Abilities:

Security+ required
Working knowledge of Linux (distribution agnostic)
- Basic knowledge of Linux commands
Working knowledge of Microsoft Windows 10, Windows Server, Active Directory
Working knowledge of Microsoft Office 365
Basic understanding of networking concepts
Strong analytical and problem solving skills
Strong work ethic, attention to detail, and organizational skills
Excellent communications skills
Excellent interpersonal and customer service skills
Ability and willingness to work with the team even if it includes performing routine tasks
Ability and willingness to learn new things to work towards becoming more advanced in your role
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time related constraints
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone or chat with a professional demeanor
Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it