Job Opportunities in United States

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Essential Duties & Responsibilities:

• Provides guidance alongside helpdesk resources in supporting the userbase of the company. Is accountable to the Global Director of Support for all support requests that originate from the helpdesk activity.
• Steer the delivery of telecom projects, centering on solutions that substantially improve the end-user experience within broader business initiatives
• Builds reporting metrics from the telecom and helpdesk software to drive accountability throughout the department on helpdesk related goals
• Drive the enhancement of telecom processes, concentrating on the implementation of analytics that provide meaningful insights into user experience
• Oversee the upkeep of a sturdy IT infrastructure, emphasizing network stability to deliver seamless user experience
• Strategically liaise with internal and external stakeholders to relay helpdesk project progress, actions, and achievements, especially those improving user experience
• Govern server administration tasks, including user/group administration, security permissions, group policies, print services, and resource monitoring, to assure a steady and reliable user experience
• Monitor the health of the data center using preexisting management tolls, rapidly addressing hardware issues as they emerge, ensuring minimal disruption to end-users
• Lead the maintenance of internal infrastructure, such as computers, servers, and networking hardware, to guarantee optimal end-user access and experience
• As a senior figure in the helpdesk team, collaborate intensively with other teams to expedite troubleshooting processes, identify root causes, and provide advanced technical support to end-users as needed
• Conduct regular audits of the systems, ensuring the security and reliability of the systems with which the end-users interact
• Oversee the completion of other support-oriented tasks and responsibilities as delegated by senior management

Education/Qualification:

• Bachelor’s degree in technology or computer science preferred
• Proven work experience in IT
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Creating volumes, assigning to servers and remote replication

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
  
• Medical, dental, vision
  
• Company paid life insurance
  
• Company paid short term disability
  
• 401K with employer match
  
• Paid vacation and company holidays
  
• Company vehicle (if job applicable)
  

Pye Barker Fire and Safety is an Equal Opportunity Employer