September 14, 2024

Restoration Hardware

Indianapolis

FULL TIME

Hospitality Leader

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Hospitality Leader to lead in strategic research and development initiatives that improve the quality of the guest experience. The Leader will recruit and train service staff, run inventory management, and provide world-class customer service to internal and external guests while taking great care of the equipment and facilities.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Deliver P&L results in line with company expectations for revenue and operating income
Develop and maintain strong protocols with regards to service standards
Develop a strong Hospitality Leadership team to address and grow the business
Directly lead all Dining Room associates
Develop strong partnerships with leadership across the property, ensuring there is a cohesive and seamless integration of the restaurant within the broader guest experience
Mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
Embrace change and deliver top results no matter the obstacle
Foster and maintain open communication between Dining Room and Kitchen Leaders and associates
Multi-task at a high level; prioritize among multiple complex daily priorities

OUR REQUIREMENTS

5+ years of experience in the Hospitality industry
Ability to work independently and with all levels of leadership in a fast-paced environment
Strong ability to lead a hospitality team and own accountability for specific revenue goals
Excellent written and verbal communication skills with notable attention to detail
Team player with an enthusiastic outlook and creative mind
Strong decision-making abilities
Business development or entrepreneurial experience a plus

PHYSICAL REQUIREMENTS