September 10, 2024

Continuum Global Solutions

FULL TIME

Healthcare Customer Service Non-Bilingual & Bilingual Spanish - 100% Remote Alabama

AL, US

Description:

Position Location: 100% Remote Alabama Work hours scheduled based on the Pacific time zone.

Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and willingness to help others Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ?

JOIN OUR TEAM TODAY!

We are hiring remote Healthcare Customer Service Representative who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer.

RESPONSIBILITIES:

Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services.
Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
Empathize and resolve concerns to simplify the customer’s healthcare experience
Navigate through multiple computer applications with speed & accuracy
Adapt to learn new call types when business needs change & flex support in those areas

WORK AT HOME REQUIREMENTS

High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
Dedicated, Quiet, & Secured Workspace with No Distractions
A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS:

18+ Years & High School diploma or its equivalent
Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
Medicare and/or Medicaid experience would be a plus
Exceptional customer service, active listening, and verbal and written communication skills
High computer proficiency and navigation of multiple applications
Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
Professional Positive Attitude & Courteous Telephone Etiquette
Customer focused personality and a desire to help people

BENEFITS & PERKS:

$15 per hour + Overtime during peak needs
- Bi-lingual Spanish $16 per hour
Access up to 50% of your pay immediately after your shift
Health Insurance (Medical, Dental, Vision) & Other Benefits
Pet Insurance
Paid, Virtual Training
Remote work environment
Opportunity for Professional Development

About Continuum Global Solutions, LLC

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.