September 10, 2024

Oregon Health & Science University

Portland

PART TIME

Healthcare Operations Specialist

Department Overview:

***Remote Work***

The Healthcare Operations Specialist facilitates optimum usage of finite nursing personnel to support the daily operations of OHSU and Doernbecher Children;s Hospitals. Must be able to use independent judgement to prioritize and strategize to make equitable decisions within tight time frames and engage in continual problem solving to maintain safe patient to staff ratios within a rapidly changing hospital environment. This position performs staffing and timekeeping activities as well as other administrative duties on a variety of shifts, including weekends and holidays. Flexibility is required to cover other shifts and on call as needed to accommodate vacations, ill calls and holiday coverage. This is a non-patient care area.

Pay Range: $30.84 - $41.74 per hour

Function/Duties of Position:

Staffing:

Collaborates with charge nurses to assess current and future staffing needs.
Triages requests and works collaboratively with Mission Control and the Administrator on Duty group to meet hospital and operational needs.
Uses extensive knowledge of OHSU Health’s complex patient population, procedures and protocols to correctly and equitably allocate available resources in accordance with clinical guidelines and/or collective bargaining agreements, when and where relevant.
Complete staffing activities within tight time frames dictated by collective bargaining agreements.
Provide complete documentation of issues surrounding shift staffing to alert supervisor and manager of items needing management follow up.
Accurately enter data into scheduling database to facilitate the creation of reports for the Patient Care Services Division.
Participate with other staff in on-call coverage.
Participate with other office staff in on call coverage.

Other duties as assigned:

Create documents, including letters, standard work, training materials, etc., using MS Word.
Create spreadsheets using MS Excel.
Update competencies as information is received.
Read and reply to questions and emails on each worked shift.
Solicit availability from Float Pool and other patient staff as requested, using available texting technology.

Timekeeping:

Utilize knowledge of timekeeping processes to complete entries for approximately 4,000 employees, including unusual circumstances and bargained agreements specific to individual areas. These entries include clock in’s and out’s, completing historical adjustments, entry of vacation cash out’s and special check requests, all per established protocols.
Run KRONOS reports as requested, including manipulating data in Excel versions of reports
Serve as resource for Float Pool and unit staff regarding payroll procedures and KTM usage
Serve as resource for unit management staff for payroll and timekeeping questions

Required Qualifications:

High school diploma or GED is required.
Five years of experience in a clinical or administrative support role in a complex medical environment; may consider five years of experience in a dynamic office environment with similar responsibilities, or three years of experience in either setting, and a Bachelor’s degree.
Demonstrated ability to work in a high stress setting, to adapt to rapidly changing work environment, and to respond to multiple complex events simultaneously.
Excellent written and oral communication, database skills and ability to type 45 words per minute.
Demonstrated ability to problem solve and use critical thinking skills under tight deadlines.
Must be flexible, self-motivated, accustomed to frequent interruptions, attentive to detail and comfortable with change.
Proven ability to work in teams as well as independently.
Ability to perform the job duties with or without accommodation.

Preferred Qualifications:

Bachelor’s degree
Proficiency in medical terminology
Proficiency in KRONOS and/or Oracle
Understanding of ONA and AFSCME contracts or collective bargaining agreements

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.