Guest Experience Agent

September 17, 2024

Durango Rivertrippers LLC

Durango

TEMPORARY & FULL TIME

Starts April/May 2025
Join our team at Durango Rivertrippers and help create unforgettable experiences for our guests! We are looking for enthusiastic and reliable individuals with a passion for the outdoors and exceptional customer service skills. If you enjoy working in a fast-paced, sales-driven environment and thrive in both team and independent settings, we want to hear from you.
Position Details

Season: April to September (flexible based on candidate availability)
Hours: 6-9 hour shifts, part-time and full-time options available, with weekend shifts rotated among team members. We operate 7 days a week.
Sales-Focused Role: Includes daily, weekly, and bi-weekly sales targets/KPIs.

Key Responsibilities

Achieve and work toward daily sales goals.
Provide excellent public speaking and communication with guests.
Handle phone calls, live chats, and emails professionally.
Learn and effectively use our booking platforms.
Assist customers with reservations both in person and over the phone.
Monitor and adjust bookings as needed.
Stay informed on trip details and schedules.
Work both independently and as part of a collaborative team.
Offer top-tier customer service.
Show a willingness to learn and grow professionally.
Perform additional duties as assigned.

Preferred Qualifications

3+ years of sales experience.
Proficiency in Microsoft Word, Excel, Goolge Drive
Very strong computer navigation skills.

Compensation

$18-$20 per hour, based on qualifications and experience.

If you're passionate about the outdoors and customer service, and enjoy working in a dynamic team, this could be the perfect fit for you!
Note: Note: This job description is not intended to be all-inclusive. Employees may perform other duties established to meet the ongoing needs of the business. Durango Rivertrippers LLC and DBA’s is an “at-will” employer. Durango Rivertrippers LLC and DBA’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, marital status, or status as a U.S. Veteran.
Job Types: Full-time, Seasonal
Pay: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Benefits: