August 1, 2024

Gucci

New York

FULL TIME

GUCCI Store Trainer - Northeast

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

Based in New York, the Gucci Store Trainer – Northeast will be responsible for the training and coaching of the Gucci Retail Selling Ceremony and the development of soft skills and product knowledge. The Store Trainer will work cross-channel to ensure the finest execution and implementation of learning strategies based on corporate directives, implementing instructor-led and e Learning training courses within their training area. The Store Trainer will partner with the training and store teams to identify training needs and curate training solutions to improve business KPI’s. The Store Trainer will support and collaborate with various departments to ensure a sustained culture of learning and development.

Key Accountabilities

Support the training strategies within the Northeast market with a focus on improving behaviors and ensuring a consistent client experience
Collaborate with retail leaders and training team to create effective deployment plans
Coach and train store leaders and client advisors through on-the-floor observation, providing feedback, and exemplifying the luxury service experience
Deploy trainings in store to achieve performance expectations of Global Retail Academy and regional business partners
Work with the business partners to assess training needs to define training priorities, supporting merchandising and client engagement focuses
Facilitate learning and coaching sessions in store, classroom, and virtual
Monitor and analyze business and training KPIs to identify learning solutions to impact sales and learning absorption

Key Requirements

Bachelor’s Degree from an accredited four-year college or university preferred
Minimum of one years’ experience in a formalized training position with retail stores
Experience in managing a retail business
Additional experience in a client-facing role at a retail setting is desirable
Luxury retail experience is preferred
Highly developed interpersonal, verbal, and written communication skills, including outstanding presentation skills
Ability to communicate clearly, concisely, and persuasively with both large and small groups
Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates
Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions
Strong interest in growing and expanding learning and development capabilities
Must possess a positive, solution-oriented, and customer-focused attitude
Self-starter with a proactive approach to resolving problems and issues
Ability to read, analyze, assemble, and compile information for reports, special projects, and surveys
Comfortable interacting with all levels of employees, treating all with dignity and respect
Open and receptive to employees and their learning and development needs
Strong technical aptitude and expertise (Excel, Word, Power Point, Learning Management Systems)
Up to 30% travel required throughout the NY-NJ market

Key Values for Ways of Working

Our values define who we are, what we stand for and how we act towards one another. We consider these our commitment to develop a stronger organization:

We Are Inclusive

We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve

We Are Respectful

We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into

We Are Responsible

We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability

We Are Trustworthy

We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships)

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at

accessibility.americas@gucci.com

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – New York City

For individuals assigned and/or hired to work in New York City, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $90,000to $110,000.

EOE M/D/F/V

Job Type

Regular

Start Date

2024-09-09

Schedule

Full time

Organization

Gucci America Inc.