Job Opportunities in United States
September 20, 2024
Vminds technologies Inc
Talladega
CONTRACT
Desk Side Services
Job Title : Desk Side Services
Location: Chambers, Alabama (Onsite)
Duration: Long term
Job Type : Contract (We can consider - W2 )
Responsibilities:
Schedule:
Location: Chambers, Alabama (Onsite)
Duration: Long term
Job Type : Contract (We can consider - W2 )
Responsibilities:
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
We regret to inform you that this job opportunity is no longer available
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