Detailed responsibilities:
- CALLS - Accept and screen telephone calls for supervisor and department staff or route calls appropriately
- CONTACTS - Engage in a variety of contacts outside the department and the Hospitals in order to obtain information and arrange meetings
- CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees
- EQUIPMENT & SUPPLIES - Operate and maintain a variety of office equipment; obtain and maintain office equipment supplies
- FILING - Classify, sort and file correspondence, records and other documents
- INQUIRIES - Answer inquiries concerning activities and operations of department by referring to and interpreting policies and procedures
- MAIL - Open sort, review and distribute mail and prepare responses to routine inquiries
- QUALITY SERVICE - Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement
- PAYROLL - Prepare and submit time to payroll system biweekly
- RECORDS - Establish, maintain and revise recordkeeping and filing systems
- REPORTS - Prepare a variety of administrative reports, statements and rosters; gather data and other necessary information; distribute reports
- SCHEDULING - Arrange meetings and conferences, schedule interviews and appointments and perform other duties related to maintaining supervisor's personal schedule
- SUPPLIES - Order office supplies and place items in proper storage areas
- TYPING - Perform a wide variety of typing assignments which are often confidential in nature
- DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
- PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
- REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments
- REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities
- DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy, maintain tracking/master lists
- ASSISTANCE - May assist other departments/clinics as requested
- BILLING - Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements; improve process efficiency to maximize reimbursements