Care Pro Training Associate

August 3, 2024

Honor

Phoenix

Honor exists to expand the world’s capacity to care.
We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.
Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.
The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.
Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!
About the Work:

The Care Pro Training Associate provides an exceptional first experience for new Care Professionals (our caregivers) through conducting a high volume of orientations. This person will be responsible for vetting candidates as the final group interviewer and also ensuring each new employee is equipped with a clear understanding of our policies and their expectations on the platform.
This is a hybrid role, supporting in-person training twice per week.
Responsibilities:

Conduct 2-3 in-person orientations per week, as well as virtual orientations as needed
Assist with the gathering and completion of pre-hire documentation when needed
Build rapport with candidates, ensuring we provide an exceptional and engaging initial experience
Validate candidates’ fit for our platform based on their engagement and demonstration of aptitude and skill throughout the orientation & ensure adherence to Honor’s policies and procedures, recognizing when to escalate situations and when to problem-solve directly
Liaise with internal and external team members to communicate Care Pro updates
Conduct reassessments & upskilling orientations for tenured Care Pros’ transfer skills as needed
Complete post-orientation administrative tasks
Participate in in-person recruiting events as needed
Willingness to flex into other tasks to support the broader onboarding team as needed

Qualifications

1+ years experience teaching, training, or facilitating employee onboarding
Excellent verbal communication and time management skills
Ability to present to a group effectively, virtual presentation experience required
Track record of identifying and adapting to individuals’ unique learning styles and needs effectively and compassionately
Strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros
Strong customer service in all communications - in person or via phone, text, and e-mail

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.
Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hourly Hiring Range

$22.75—$25.25 USD

What’s next?
Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

We value people! These four people-centric values guide the ways we work and decisions we make every day.
This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

#LI-Remote
Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work

We regret to inform you that this job opportunity is no longer available