Job Opportunities in United Kingdom
October 14, 2024
CLEAN SLATE TELEVISION LIMITED
Belfast
FULL TIME
Call Centre Agent
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is essential in providing outstanding customer service and support, ensuring that our clients receive the assistance they need in a timely and professional manner. The ideal candidate will possess excellent communication skills and a passion for helping others.
Responsibilities
Job Type: Full-time
Pay: From £24,339.00 per year
Additional pay:
Application deadline: 30/10/2024
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with inquiries, complaints, and issues, ensuring a satisfactory resolution.
- Upsell products and services where appropriate to enhance customer experience.
- Maintain detailed records of customer interactions through data entry into our systems.
- Analyse customer feedback to improve service delivery and customer satisfaction.
- Collaborate with team members to achieve departmental goals and objectives.
- Proficient in data entry with attention to detail for accurate record keeping.
- Ability to analyse information quickly and provide solutions to customer queries.
- Excellent interpersonal skills with a focus on building rapport with customers.
- A proactive approach to upselling products while maintaining a positive customer experience.
Job Type: Full-time
Pay: From £24,339.00 per year
Additional pay:
- Commission pay
- Performance bonus
- Additional leave
- Company events
- On-site parking
- Monday to Friday
- Belfast, BT9 6AA: reliably commute or plan to relocate before starting work (preferred)
Application deadline: 30/10/2024
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