Call Centre Operator

September 21, 2024

Affinity Sales and Marketing

Belfast

FULL TIME

Key Responsibilities:
1. Responsive Customer Care: As a Customer Service Representative at Affinity Sales Marketing, your primary role will be to answer incoming calls from customers promptly. You'll provide assistance and information with professionalism and courtesy.
2. Efficient Problem Solver: Handle customer inquiries, complaints, and requests with agility, aiming to resolve issues effectively and efficiently. Your goal is to leave customers satisfied.
3. Accurate Records: Maintain meticulous records of customer interactions and transactions, ensuring data integrity and completeness.
4. Adherence to Guidelines: Follow communication procedures, guidelines, and company policies when interacting with customers. Uphold the highest standards of service.
5. Issue Resolution: Identify and escalate priority issues to the appropriate department or supervisor, ensuring swift resolution for customers.
6. Product Expertise: Be well-versed in our company's products and services. Provide customers with comprehensive information and guidance.
7. Efficient Processing: Handle various customer requests, from processing orders and forms to applications. Accuracy and attention to detail are paramount.
8. Stay Informed: Keep your knowledge up-to-date regarding our company's products, services, and policies.
Key Skills:
1. Exceptional Communication: Demonstrating excellent verbal communication skills, you'll ensure customers feel heard and valued.
2. Customer Focus: Your strong customer service orientation will drive your interactions. Going the extra mile to satisfy customers is your hallmark.
3. Thriving in Fast-Paced Environments: Your ability to handle high call volumes and work in a fast-paced environment will ensure customers receive timely assistance.
4. Problem-Solving Pro: You excel in identifying and solving problems, always seeking the best solutions for customers.
5. Detail-Oriented: Your keen attention to detail guarantees accurate data entry and precise service.
6. Multitasking Maestro: Juggling multiple tasks and prioritizing them effectively is your strength.
7. Tech-Savvy: Proficiency in computer skills, including relevant software applications, is a must.
Please note that while this job description covers the primary responsibilities and skills required, it's not intended to be all-inclusive. As part of our dynamic team, you may perform other related duties as assigned by your supervisor. At Affinity Sales Marketing, we value your dedication to customer satisfaction and look forward to your contributions in this important role.
Job Type: Full-time
Pay: £26,512.00-£28,353.00 per year
Additional pay: