Job Opportunities in Poland

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Join Medtronic as a Customer Care Specialist with Swedish and become an integral part of a company dedicated to enhancing people's lives. Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
Responsibilities may include the following and other duties may be assigned:

• Handling order entry related investigations in a timely manner & contacting external/internal Customer via Customer Interaction Centre CIC (templates).
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE queries and providing long term solutions.
• Monitoring & relevant follow up for open orders (OMD & OOB) Procure to pay & Open Order Book.
• Block & error, back order & par level management, delivery, pricing and transport reports follow up.
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.).
• Working in SAP ECC/CRM CIC environment.
• Performing order entry for Diabetes Direct to Patient in SAP and orders monitoring via internal system and Pricing reports.
• Meeting personal/team qualitative and quantitative targets.

Required Knowledge and Experience:

• Spoken and written proficiency in English (minimum B2 level) and in Swedish (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Able to work under time constraints
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team player who at the same time work independently on moderately complex projects with general supervision.
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Flexible, open for close cooperation with 3rd party Vendor
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools

Experience in using SAP, advanced Excel knowledge (VBA) and OMD & OOB, SAP ECC related knowledge are an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.