Job Opportunities in Poland
September 11, 2024
Zelh
Wrocław
OTHER
Customer Service Representative (CSR)
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Customer Service Representative (CSR) for our third-party logistics company.
One of our clients, the logistics division of of its company is looking for vibrant and energetic CSR to join our 3PL team. Our client is a privately held family company that has been in business for over 90 years and is actively expanding the 3PL/GLX division. As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs.
Responsibilities
- Enter all new freight orders into the TMS system (Mc Leod)
- Schedule appointment via phone, email or web portal with shipping and receiving locations.
- Enter and ensure all shipment data is correct in Mc Leod.
- Make daily check calls on all in transit freight.
- Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
- Manage incoming calls and emails and respond professionally and promptly.
- Research answers or solutions as needed.
- Build sustainable relationships through open and interactive communication with the customer.
- Listen and respond to customers’ needs and concerns in a professional and prompt manner.
- Provide operational and sales support.
- Ability to assess situations and proactively communicate to all pertinent parties
Working conditions:
- Work schedule: 14:00 - 23:00 (Poland time)
- Work schedule: 14:00 - 23:00 (Poland time)
- Competitive Salary in USD
- Office work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Requirements and Skills
- Bachelor’s degree preferred.
- Proficiency Microsoft Office (all programs).
- Ability to learn new software programs and portals easily.
- Have a positive attitude.
- Strong communication skills needed - Take the extra mile to engage customers.
- High degree of creativity and intuition.
- Ability to think quickly and respond positively under pressure.
- Be self-motivated.
- Excellent problem solving skills.
- Strong organizational skills and time management skills.
- Bi-lingual (any language) and previous customer service experience a plus but not required.
Overview
This opportunity provides a start in a dynamic field while also having fun in an energetic work environment. If you want to be more than just a number, then our client company might be the right opportunity for you. Our hands-on training program is individually tailored, and provides exposure to all facets of the industry. We regret to inform you that this job opportunity is no longer available
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