Job Opportunities in Poland
September 18, 2024
Zelh
Wrocław
OTHER
Customer Service Representative
About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Customer Service Representative for our third-party logistics company.
Responsibilities:
- Daily communication with drivers and customers
- Respond to customer inquiries via phone, email, and chat on time.
- Provide accurate information regarding shipping, tracking, and logistics services.
- Assist customers with order placement, modifications, and cancellations.
- Resolve any issues or complaints related to shipping and logistics promptly and effectively.
- Collaborate with internal teams to ensure seamless operations and customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Follow up with customers to ensure satisfaction and gather feedback on services.
- Stay updated on industry trends and company policies to provide the best service possible.
Working conditions:
- Work schedule: 8-5pm EST
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
Required skills:
- English level Upper-Intermediate (B2) is A MUST
- Experience in the logistics domain
- Import/export experience will be a plus
- Ability to work in a high-stress/paced environment
- Outstanding organizational and coordination abilities
- Excellent communication and interpersonal skills
- Experience in Customer Support will be appreciated
- PC proficient (Microsoft Office preferred)
- Excellent problem-solving abilities
We regret to inform you that this job opportunity is no longer available
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