Job Opportunities in Poland


September 18, 2024

Zelh

Wrocław

OTHER


Customer Service Representative

About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Customer Service Representative for our third-party logistics company.



Responsibilities:
  • Daily communication with drivers and customers
  • Respond to customer inquiries via phone, email, and chat on time.
  • Provide accurate information regarding shipping, tracking, and logistics services.
  • Assist customers with order placement, modifications, and cancellations.
  • Resolve any issues or complaints related to shipping and logistics promptly and effectively.
  • Collaborate with internal teams to ensure seamless operations and customer satisfaction.
  • Maintain detailed records of customer interactions and transactions in our CRM system.
  • Follow up with customers to ensure satisfaction and gather feedback on services.
  • Stay updated on industry trends and company policies to provide the best service possible.


Working conditions:


  • Work schedule: 8-5pm EST
  • Competitive Salary in USD
  • Remote mode of work
  • 10+ business days of paid time off
  • Team building and corporate events
  • Equipment provided
  • A supportive team

Required skills:

  • English level Upper-Intermediate (B2) is A MUST
  • Experience in the logistics domain
  • Import/export experience will be a plus
  • Ability to work in a high-stress/paced environment
  • Outstanding organizational and coordination abilities
  • Excellent communication and interpersonal skills
  • Experience in Customer Support will be appreciated
  • PC proficient (Microsoft Office preferred)
  • Excellent problem-solving abilities

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