Job Opportunities in Philippines

Duties and Responsibilities

• Greet guests upon arrival.
• Check guests in and out efficiently, processing payments thru cash, tab, credits and issuing key cards.
• Address guest inquiries, requests, and complaints in a prompt and courteous manner.
• Provide information about hostel facilities, local attractions, and transportation options.
• Offer in house tours, rentals and services such as Laundry.
• Handle reservations through various channels, including phone, email, and online booking systems.
• Ensure accurate record-keeping and update reservation systems as needed.
• Maintain a clean, organized, and welcoming reception area.
• Prepare and reconcile daily financial reports, ensure accurate cash/Credits handling from Booking, merchandise and tie-up commissions.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms and common areas are clean and well-maintained.
• Communicate effectively with other hostel staff to address guest needs and resolve any issues.
• Assist in organizing and promoting hostel events and daily activities.
• Conduct regular checks of the hostel to ensure compliance with safety and permits regulations.
• Respond to emergencies and help as required.
• Assist with merchandise inventory management for supplies.
• Perform any other duties as assigned by the hostel manager or team lead.
• Directly reporting to Reception and Housekeeping Team Lead.

Qualifications:

• Senior High school diploma or equivalent; additional education or training in hospitality is a plus.
• Previous experience in a customer service role, preferably in a hostel or hotel setting for at least 1 year.

Requirements:

• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with computer systems and booking software.
• Basic knowledge of local attractions and transportation options.

Job Type: Full-time
Pay: Php10,000.00 - Php13,000.00 per month
Benefits:

• Company events
• Paid training
• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Tips

Application Deadline: 08/25/2024
Expected Start Date: 09/01/2024