Job Opportunities in Philippines
October 7, 2024
Lexmark Research and Development Corporation
Cebu City
FULL TIME & OTHER
Deployment Project Coordinator | Hybrid
#Discover Your Mark and Be part of our highly dynamic team to enjoy the following benefits:
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Benefits:
- HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
- Expanded Medical Benefit
- Accident and life insurance
- Dental and optical reimbursements
- Free medical consultation with Lexmark’s in-house doctors
- Employee privilege access to lactating, gaming, music and sleeping room
- Health and wellness activities
- Work-life balance
- Semi flex schedule and alternative work arrangements
- Dress down Friday and Shift Allowance
- Company-sponsored team bonding activities
- Career advancement opportunities
- Unlimited access to online learning
- Diversity, Equity and Inclusion programs
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
- Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM.
- PMs are responsible to lead project meetings but DPC’s may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM.
- Place orders and monitor orders/shipments to ensure delivery according to project schedule.
- Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites.
- Resolve delivery and schedule issues between carriers and customers.
- Modify planned installation activities in response to changes in delivery schedule.
- Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner.
- Manage complex interactions including changes, disruptions, and other unplanned events while a technician is on site.
- Interface with customers and installation partners during installation.
- Work directly with Supply Chain on shifting installs, etc. based on order/availability issues.
- Work with customer personnel on gathering data for existing assets, confirming deliveries, and other general assistance as directed by PM.
- Track (in Excel/Siebel) detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer, manage inventory, and report daily project status.
- Track consumption of customer P.O.’s and process Lexmark hardware billing, when needed.
- Proactively support the PM in identifying and reconciling inventory discrepancies.
- Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues.
- Document all meeting data as appropriate; provide regular status reports to all team members, clients, and internal management as directed by the PM.
- Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g., delivery timeliness).
- Manage deployment plan to ensure timely and accurate deployment according to customer approved schedule.
- Manage high-level MPS accounts as determined by DPC Account Matrix.
- Assist in training/supporting new PM’s and DPC’s.
- Provide process mentoring to newly trained PM’s and DPC’s.
- Provide first line of support for business process inquiries from both new DPCs and new PM’s.
- Assist in training/supporting new DPC’s.
- Proficiency with Microsoft Office tools: Excel, Word, Power Point
- Strong Excel skills are particularly important (writing formulas, pivot tables, data reconciliation)
- Excellent analytical, data reconciliation and problem-solving skills
- Excellent communication and customer service skills
- Must be proficient in oral and written language of customer being supported as well as English
- Detail oriented, self-starter
- Bachelor’s Degree
- Experience with Siebel highly desired
- Familiarity with SAP and Business Objects a plus
- 3+ years’ experience preferred in hardware deployments, order management and logistics
- Familiarity with MS Project
- Familiarity with Lexmark devices and packaging a plus
- Understanding of common logistics operations including staging, last mile delivery, and white glove service
Benefits:
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- 8 hour shift
- 13th month salary
- Overtime pay
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