Job Opportunities in Philippines


October 7, 2024

Lexmark Research and Development Corporation

Cebu City

FULL TIME & OTHER


Deployment Project Coordinator | Hybrid

#Discover Your Mark and Be part of our highly dynamic team to enjoy the following benefits:
  • HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
  • Expanded Medical Benefit
  • Accident and life insurance
  • Dental and optical reimbursements
  • Free medical consultation with Lexmark’s in-house doctors
  • Employee privilege access to lactating, gaming, music and sleeping room
  • Health and wellness activities
  • Work-life balance
  • Semi flex schedule and alternative work arrangements
  • Dress down Friday and Shift Allowance
  • Company-sponsored team bonding activities
  • Career advancement opportunities
  • Unlimited access to online learning
  • Diversity, Equity and Inclusion programs
***eligibility guidelines apply***
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
  • Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM.
  • PMs are responsible to lead project meetings but DPC’s may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM.
  • Place orders and monitor orders/shipments to ensure delivery according to project schedule.
  • Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites.
  • Resolve delivery and schedule issues between carriers and customers.
  • Modify planned installation activities in response to changes in delivery schedule.
  • Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner.
  • Manage complex interactions including changes, disruptions, and other unplanned events while a technician is on site.
  • Interface with customers and installation partners during installation.
  • Work directly with Supply Chain on shifting installs, etc. based on order/availability issues.
  • Work with customer personnel on gathering data for existing assets, confirming deliveries, and other general assistance as directed by PM.
  • Track (in Excel/Siebel) detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer, manage inventory, and report daily project status.
  • Track consumption of customer P.O.’s and process Lexmark hardware billing, when needed.
  • Proactively support the PM in identifying and reconciling inventory discrepancies.
  • Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues.
  • Document all meeting data as appropriate; provide regular status reports to all team members, clients, and internal management as directed by the PM.
  • Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g., delivery timeliness).
  • Manage deployment plan to ensure timely and accurate deployment according to customer approved schedule.
  • Manage high-level MPS accounts as determined by DPC Account Matrix.
  • Assist in training/supporting new PM’s and DPC’s.
  • Provide process mentoring to newly trained PM’s and DPC’s.
  • Provide first line of support for business process inquiries from both new DPCs and new PM’s.
  • Assist in training/supporting new DPC’s.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
  • Proficiency with Microsoft Office tools: Excel, Word, Power Point
  • Strong Excel skills are particularly important (writing formulas, pivot tables, data reconciliation)
  • Excellent analytical, data reconciliation and problem-solving skills
  • Excellent communication and customer service skills
  • Must be proficient in oral and written language of customer being supported as well as English
  • Detail oriented, self-starter
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
  • Bachelor’s Degree
  • Experience with Siebel highly desired
  • Familiarity with SAP and Business Objects a plus
  • 3+ years’ experience preferred in hardware deployments, order management and logistics
  • Familiarity with MS Project
  • Familiarity with Lexmark devices and packaging a plus
  • Understanding of common logistics operations including staging, last mile delivery, and white glove service
Job Types: Full-time, Permanent
Benefits:
  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
Schedule:
  • 8 hour shift
Supplemental Pay:
  • 13th month salary
  • Overtime pay

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