Job Opportunities in Philippines


October 7, 2024

Lexmark Research and Development Corporation

Cebu City

FULL TIME & OTHER


Operations Lead - Consumables Management | Hybrid

#Discover Your Mark and Be part of our highly dynamic team to enjoy the following benefits:
  • HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
  • Expanded Medical Benefit
  • Accident and life insurance
  • Dental and optical reimbursements
  • Free medical consultation with Lexmark’s in-house doctors
  • Employee privilege access to lactating, gaming, music and sleeping room
  • Health and wellness activities
  • Work-life balance
  • Semi flex schedule and alternative work arrangements
  • Dress down Friday and Shift Allowance
  • Company-sponsored team bonding activities
  • Career advancement opportunities
  • Unlimited access to online learning
***eligibility guidelines apply***
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
  • Act as the Operations Lead on core function/shift/geography assigned.
  • Provide consultations to internal or external teams that require the technical or process or E2E expertise.
  • Provide supervisory floor support to operations for any business-related activities & issues. Support the operations manager in all operational aspects of the role.
  • Collaborate with other Operations Leads, project managers, and stakeholders to ensure alignment for business objectives/requirements.
  • Conduct initial investigation and Root Cause Analysis for the resolution of escalations and operational issues.
  • Be the primary escalation contact for the operations managers with the stakeholders, as needed, particularly when there is a large scope and stakeholder management from the operations manager.
  • Identify chronic process and system issues and work with Process Analyst for resolution.
  • Work with Tech Ops, Business Applications Support and IT/EBA for timely and effective issue resolution.
  • Work with Process Analysts for process improvement activities.
  • Support governance activities to ensure process adherence and business controls compliance.
  • Perform quality audits and metrics tracking for current or new process rollouts.
  • Conduct User Acceptance Tests for process changes.
Technical Coach and Process Trainer
  • Conduct technical coaching and process mentoring to targeted specialists in the organization.
  • Co-develop process training and training materials.
  • Conduct on-boarding or refresher process training.
  • Support the Operations Manager in the development of the Training Needs Analysis (TNA)
Other Responsibilities
  • Execute day-to-day transactions of the prescribed processes according to the standard and global policy and procedures.
  • As needed, act as the back-up and overflow support to the operational specialists.
  • As needed, act as the back-up and overflow support to the Process Analyst.
  • As needed, act as the back-up to the 1st level Operations manager.
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
  • BA/BS degree in Business Management, Engineering, Computer Science, IT (Information Technology) or equivalent. Master's degree in business administration a plus.
  • A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
  • Supervisory experience is preferred.
  • Experience with transactional operations execution to defined service level agreements and quality.
  • Knowledge and experience in finance, business, and economics.
  • The individual will be involved in client/stakeholder interactions.
  • Background with distribution, planning, and order management processes Sound administrative skills.
Job Types: Full-time, Permanent
Benefits:
  • Company events
  • Employee discount
  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Work from home
Schedule:
  • 8 hour shift
  • Flextime

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