October 10, 2024

MarketStar

Manila

FULL TIME

Client Onboarding Specialist (Mandarin Bilingual)

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Role: Client Onboarding Specialist (Mandarin Bilingual)

Location: Philippines

Experience: 4+ Years

Shift: Flexible to work in Global Shift

About Market Star

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

The Role:

As an Onboarding Specialist, you will be a critical member of the Customer Experience Onboarding team, working directly with our sales team and customers to ensure flawless onboarding for all solutions. You’ll be responsible for creating an onboarding project plan and managing all tasks and key milestones, providing regular updates to stakeholders along the way.

This role is a mix of technical onboarding/implementation and customer training as well as troubleshooting with product and engineering teams. You will collaborate with various teams across the company as needed to support customer requests and help to optimize and improve the usage of our client’s products.

What you’ll do:

You will create processes for a smooth transfer of accounts from Sales / Solutions Engineers for onboarding, and subsequently, a smooth transfer to support after the onboarding has been completed.

Develop onboarding project plans for customers that outline critical success factors during the launch period including metrics for success, potential issues, and provide recommendations.

Engage with customers in each step of the onboarding plan, ensure execution of critical setup for all products and channels

Collaborate with Solutions Engineers and Sales to continuously improve the onboarding workflow based on requests from different enterprise customers being onboarded.

Working with customers of all segments from self-serve to SMB as well as Enterprise, providing guided solutions as well as helping drive feature requests to our Product teams.

What You’ll Bring:

4+ years of experience in customer-facing roles in a technical environment.

2+ years of customer onboarding in a Saa S environment.

Native proficiency in Mandarin with strong spoken and written command of the English language

Ability to translate customer needs and various technology platforms to match configured CPaa S products

Able to break down complex processes to provide pragmatic solutions and comfortable communicating clearly with stakeholders who have a wide range of technical knowledge.

Experience implementing new processes and collaborating with cross-functional teams, with a curious mind to understand modern technology and resourcefulness.

Excellent time and project management skills, task prioritization, and ability to deliver under pressure.

Experience working closely with sales teams as well as post-sales ie: Support & CSM’s

What’s in it for you?

Constant Learning and an entrepreneurial growth mindset
Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, people friendly Leave Policy, Well-being sessions, real time grievance redressal, and work flexibility
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks
An opportunity to be associated with the world’s leading brands as clients
To be a part of an organization with more than 60% of homegrown Leaders
Customized training programs that are catered to personal and professional development
We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

OTHER & FULL TIME

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