Job Opportunities in Philippines


October 8, 2024

Radiowealth Finance Company

Dumaguete

FULL TIME


Client Service Representative (Dumaguete City)

Responsible for providing administrative and clerical support related to the processing of loans and issuance of branch documentations in accordance with regulations policies, procedures, and strategies.
Job Description:
  • Responsible for providing assistance to customers by helping customers with their loan applications, resolving complaints and issues, as well as providing status of their accounts and loan applications
  • Responsible for payment confirmation and tele-collections of past due accounts
  • Responsible for ensuring completion of Credit loans documentation
  • Conducts initial credit investigation activities such as initial credit test using Credit Scoring Tool and CMAP/NFIS/TU. Performs initial call out verification of loan applications
  • Accountable for maintaining and organizing customer file and conducts regular encumbrance and documentary compliance monitoring
Duties and Responsibilities:
Client Relations
  • Responsible for timely feedback to clients and agents regarding loan application status
  • Observes application management turnaround time standard when it comes to giving feedback to clients and agents
  • Addresses customer queries regarding loan products with mastery
  • Handles complaints and executes issues resolutions
  • Conducts IPG (Terms and Conditions) Discussions and discuss availability of online payment options
Booking
  • Acquires new clients through online platforms and marketing
  • Achieves targeted client retention targets (Reloan/Churn)
  • Achieves required targets for client walk-in conversions
Credit Evaluation Administration
  • Ensures credit documents are complete and validated
  • Performs initial Credit Test using Credit Scoring Tool, CMAP/NFIS
  • Conducts phone references as part of initial credit background investigation
Administrative
  • Acts as Administrative Officer (AO) reliever. In the absence of the AO, ensures the regular deposits of cash and check collections, maintains proper cash handling in terms of disbursements and liquidation, implements the on-line Accounting System, ensures that all transactions are properly approved, clarified, and encoded, and ensures the daily recording and transmittal of data transfer to head office as well as the daily update of transaction in the branch
  • Facilitates and ensures completeness of loan contracts and other necessary documents
  • Timely and Accurate Encoding of Loan Application in the System
  • Processes Chattel Mortgage Contract (CMC) for notarial at Bureau of Internal Revenue (BIR), Register of Deeds (ROD) and LTO for encumbrances
  • Segregates, turns over the original LTO Car Registration (CR)/OR to the Administrative Officer (AO) for safekeeping
  • Transmits the original copies of the Promissory Note/Disclosure statement and duplicate copy of the CMC, LTO CR/OR to Head Office Treasury/Customer Fulfillment Group
  • Maintains accurate and systematic records management for easy retrieval of Customer Folders
  • Prepares inventory records of all accountable and non-accountable forms and other pertinent documents
QUALIFICATIONS AND REQUIREMENTS:
  • Candidate must possess at least Bachelor's Degree in any field of study; business course degree or technical courses related to Credit and Collection
  • Communication Skills (oral and written)
  • Attentive to details, acts quickly, has sense of urgency, able to meet deadlines.
  • Tactful, respectful, courteous, and polite in dealing with clients, dealers, and agents
  • Basic knowledge of computers (Microsoft Work & Excel)
Job Type: Full-time
Schedule:
  • Day shift
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Preferred)

Latest Job Opportunities


October 11, 2024

Sunnies Inc.
Sales Associate (KCC Zamboanga)

Zamboanga City

FULL TIME & OTHER

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Offline Marketing Specialist

Bacolod

FULL TIME

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Events Marketing Representative

Bacolod

FULL TIME

View Details

October 11, 2024

SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist

Bacolod

FULL TIME & OTHER

View Details

October 11, 2024

Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas

Iloilo City

OTHER & FULL TIME

View Details

October 11, 2024

Hap Suy Hardware Co., Inc.
Territory Sales Representative - Ilo-Ilo

Iloilo City

FULL TIME

View Details

October 11, 2024

CORE HR Business Solutions, Inc.
Branch Manager (under Financing / Motorcycle or Auto Loans Industry)

Kalibo

FULL TIME & OTHER

View Details

Similar Jobs


September 10, 2024

Brainbox
Sales and Marketing Officer (Australian Client/Day Shift)

Angeles

FULL TIME

View Details

September 10, 2024

Damstra Technology
Client Services Officer

Clark Freeport Zone

FULL TIME

View Details

September 10, 2024

Radiowealth Finance Company
CLIENT SERVICE REPRESENTATIVE (IRIGA)

Iriga

FULL TIME

View Details

September 11, 2024

Radiowealth Finance Company
Client Service Representative (San Francisco)

San Francisco

FULL TIME & OTHER

View Details

September 11, 2024

Quipper Limited
Client Support Officer (Nueva Vizcaya) Fieldwork

FULL TIME & OTHER

View Details

September 4, 2024

Quipper Philippines Inc.
Client Support Officer (Surigao) Fieldwork

OTHER & FULL TIME

View Details

New Jobs from This Company


October 9, 2024

Radiowealth Finance Company
Client Service Representative (BCO - Baybay)

Baybay

FULL TIME & OTHER

View Details

October 8, 2024

Radiowealth Finance Company
Client Service Representative (Dumaguete City)

Dumaguete

FULL TIME

View Details

October 3, 2024

Radiowealth Finance Company
RECRUITER (CDO) - Project Based

Cagayan de Oro

FULL TIME

View Details

October 3, 2024

Radiowealth Finance Company
Field Sales Associate (ORMOC)

Ormoc City

FULL TIME

View Details

October 1, 2024

Radiowealth Finance Company
Client Service Representative (BAROBO)

Bislig

FULL TIME

View Details