Job Opportunities in Philippines

Role: Customer Experience Agent - English

Experience: 1-4 Years.
Location: Philippines.

About Market Star
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the Market Star Foundation.

Our exceptional team is the cornerstone of Market Star's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our Market Star team and can’t wait to discuss how we can help you find growth!

• Provide exceptional service to an upscale international clientele via email and telephone
• Offer assistance and solutions that will result in increased customer satisfaction
• Understand the customer’s situation and provide the best possible resolution
• Perform ad hoc duties as needed

• Prior experience in the fashion retail industry/knowledge or interest in fashion
• Academia or College Graduate (preferred): Graduation in Fashion Design / Business
• Operations / Business Administration /Business Communication / Computer Science
• Prior experience working in a CSR role
• Minimum of 2 years of customer service experience, preferably in a call center environment.
• Overall Experience: 0-2 yrs. in a customer-facing role Experienced (English):
• Overall Experience: 2-4 yrs.
• CSR Experience: 2-2.5 yrs.
• Excellent written and verbal communication skills in English, and other languages an asset
• Skilled using Microsoft Office (Excel, Word, and Power Point) or G Suite (Sheets, Docs and Slides)
• Candidates should be flexible with rostered day offs and working in shifts
• Available to work 40 hours per week