Job Opportunities in Philippines

Responsibilities:
1. Customer Support

• Serve as the primary point of contact for clients, will handle inquiries and resolve issues. Tasks include account review, management, & optimization. This is a voice and email support role that will focus on 2 major campaigns: AWAITING DOCUMENTS AND AWAITING SIGNATURES. To collect requireddocuments for filing, acquire signatures for packing lists, uploading of documents as required.
• Will be working closely with Customer Success Manager (CSMs) and the Operations Team.
• Provide timely, accurate, and professional responses to customer inquiries via chat groups, email, and phone.
• Develop and maintain strong relationships with key stakeholders within client organizations.

2. Issue Resolution

• Identify, troubleshoot, and resolve customer issues efficiently and effectively.
• Escalate critical issues to appropriate internal teams and ensure timely resolution.
• Document and track customer interactions and issues using our proprietary tools and 3rd party systems.

3. Process Improvement

• Analyze customer feedback and identify opportunities for improving customer service processes.
• Collaborate with internal teams to implement process improvements and enhance the customer experience.
• Contribute to the development and maintenance of knowledge base articles and FAQs.
• Mentor and support junior team members, providing guidance and training as needed.
• Lead by example, demonstrating best practices in customer service and fostering a positive team environment.
• Participate in team meetings and contribute to team goals and initiatives.

4. Reporting and Analysis

• Generate and analyze customer service reports to identify trends and areas for improvement.
• Provide regular updates to management on customer issues and resolutions.
• Track and report key performance metrics, ensuring alignment with departmental goals.

Qualifications:

• Experienced in a customer service role, preferably within an enterprise or B2B environment.
• Proven ability to manage and resolve complex customer issues and different claim or reimbursement types.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in CRM systems and other customer service software.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.

Additional Qualifications:

• Preferred: Experience in Amazon FBA Reimbursement.
• Proficiency in English language.

Benefits:

• Competitive salary based on experience.
• Health Insurance
• Paid time off including holidays.
• Professional development and training opportunities.

Job Type: Full-time
Pay: Php23,000.00 - Php25,000.00 per month
Benefits:

• Additional leave
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Overtime
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Customer Service Representative (Voice): 1 year (Required)

Language:

• English (Preferred)

Application Deadline: 10/18/2024
Expected Start Date: 10/21/2024