The Front Desk Officer is the first contact of the organization, therefore the officer acts as the face of the company, and she represents the first point of contact with customers and handles all stages of the customer’s inquiries.
The Front Desk Officer shall be responsible confirming customer’s service and accommodate special requests whenever possible.
The Front Desk Officer serves as a sales and marketing representative, marketing all company’s services to new and potential customers and also updates existing customer with newly introduced service.
Responsibilities
Resume work 5 days a week on shifts.
Sell available service to the customers.
Receive all incoming calls on the company’s official line.
Provide detail sales report summary to the Accountant.
Provide adequate report of operations, challenges to appropriate authorities.
Be responsible for counting the coins from the previous day operations by 8am.
Be responsible for redirecting calls when needed and keep record of messages.
Attend to customer’s call, request/complaints directed at the company.
Verify the customer’s method of payment and follows established procedures.
The coins, transfer and card receipts shall be recorded in the provided register.
Communicate information to the appropriate quarters.
Be responsible for weighing customer’s laundry before assigning a Floor Attendant, so as to avoid machine overload.
Be responsible for assigning drop off laundry to the Floor Attendant on duty.
Ensure that her workstation is constantly tidy.
Take stock daily of items in the store.
Confirm items supplied before adding to the stock in the store.
Attend to all other duties as assigned by management.
Education & Experience
HND / BSc in any field.
Must have 1 – 2 years of proven work experience as a Receptionist, Front Office Representative or similar role.
Customer service attitude.
Experience working in laundry services is an added advantage.
Knowledge:
In-depth industry and market knowledge
Data Management
Customer Relationship Management
Business Management
Sales and Negotiation
Team Management
Skills:
Good Communication skills
Multitasking and time-management skills, with the ability to prioritize tasks
Leadership Skills
Management skills
Presentation skills
Reporting skills.
Interpersonal skills
Problem Solving Skills
Motivation for Sales
Time Management
Behavioural Competencies:
Integrity
Fairness
Ability to be resourceful and proactive when issues arise
Professional attitude and appearance
Solid written and verbal communication skills
Consistent
Excellent organizational skills
Resilient
Independent
Adaptable
Quality / Technical Competencies:
Data Management
Proficiency in Microsoft Office Suite
Computer and Information technology appreciation
Customer Retention Management
Method of Application
Interested and qualified candidates should send their CV and Cover Letter (as the body of the email) to washryterecruits@gmail.com using the Job Position as the subject of the mail.
Note: The candidates who reside between Lekki-Ajah axis and Lekki-Ogudu axis will be considered, shortlisted and contacted.