JOB SUMMARY A Guest Services Agent serving MUSE Boutique Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel, leisure, and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
· Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. · Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. · Verify/adjust billing for guests. · Communicate to appropriate staff when guests are waiting for an available room. · Advise guest of messages. · Clear departures in computer system. · Coordinate with Housekeeping to track room status and guest concerns. · File guest paperwork or documentation. · Operate telephone switchboard station. · Run and check daily reports, contingency lists, and credit card authorization reports. · Supply guests with directions and information. · Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. · Arrange transportation for guests/visitors. · Count and secure bank at beginning and end of shift. · Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. · Notify Loss Prevention/Security of any reports of theft. · Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager. · Ensure uniform and personal appearance are clean and professional. · Maintain confidentiality of proprietary information. · Protect company assets. · Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. · Speak using clear and professional language; answer telephones using appropriate etiquette. · Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. · Comply with quality assurance standards. • Stand, sit, or walk for an extended period of time. · Perform other reasonable job duties as requested by Supervisors. Job Types: Full-time, Contract, Permanent Job Types: Full-time, Permanent Pay: ₦40,000.00 - ₦50,000.00 per month Ability to commute/relocate:
Enugu: Reliably commute or planning to relocate before starting work (Preferred)