Job Opportunities in Nigeria
October 15, 2021
Smollan Pakistan
FULL TIME
COUNTRY MANAGER: PAKISTAN
Job Summary:
To assume responsibility for the overall management of the National Operations team, ensuring stakeholder satisfaction and retention. To further build, expand and leverage key relationships with retail/wholesale customers in the geographic area of responsibility.
Key Responsibilities and Deliverables
To assume responsibility for the overall management of the National Operations team, ensuring stakeholder satisfaction and retention. To further build, expand and leverage key relationships with retail/wholesale customers in the geographic area of responsibility.
Key Responsibilities and Deliverables
- Strategy Implementation
- To oversee and implement the strategy, structure and business processes under management
- Partake in collaborative strategic planning with the Customer and key stakeholders to ensure alignment on critical KPI’s
- Cultivate new business in area of scope to drive increased revenue and profit through conceptual and strategic selling methodologies and effective negotiating
- Drive operations efficiencies and exceptions, obtain information for discrepancies and implement corrective action where necessary
- Build effective operational structures within the division to ensure capacity to achieve or exceed the business needs
- Design and implement efficient and effective business processes to ensure the highest possible output from the team
- Create frequent and relevant collaboration and communication engagements with all critical stakeholders to drive visibility and value quantification
- Monitor call cycle activities and revise call cycles if required
- Assess impact of call cycles against SLA’s and compliance standards
- Identify, develop and execute opportunities and ad-hoc initiatives and drives to increase sales and profitability
- Ensure distribution methods are effective and efficient and identify problems and ensure resolution timeously
- Monitor, review and communicate point of purchase standards
- Measure point of purchase implementation
- Ensure sales team adheres to parameters
- Communicate engagements with all key stakeholders to drive visibility and value quantification
- Obtain operational information from the principal
- Manage assets to ensure optimisation
- Ensure effective development of tactical plans for the division in line with Customer and Group strategic direction and objectives
- Ensure comprehensive understanding of Customer strategic objectives
- Negotiate tactical plans, implementation, finance and objectives to agree and sign-off for implementation and execution
- Consult with relevant stakeholders to provide operational complexities
- Design organisational structure to ensure delivery of objectives
- Continuously review current service methodology and drive innovative thinking in line with market and client trends
- Regularly analyse relevant data to ensure milestones are met
- Create plans to address identified areas and meet objectives
- Gather feedback from team and develop short term tactical plans to enhance performance
- Identify, develop, implement and manage systems and processes to ensure delivery of objective
- Compile divisional forecasts and budgets and present for sign-off
- Implement, monitor and manage budget
- Identify and investigate exceptions, ensuring resolutions
- Ensure sustainability and growth of profitability
- Ensure cost containment and maximise income and available resources
- Communicate budget to divisional managers and sales team
- Actively build, maintain and grow strong relationships with Clients, Customers and internal stakeholders
- Attend regular meetings to update Customer and Group, review plans and optimise processes
- Manage customer expectations and manage reputation
- Draft, implement and maintain customer contact matrix and ensure adherence to plans
- Timeously identify and ensure resolution of problems
- Prioritise and manage competing demands and expectations
- Identify cross selling opportunities to clients and customers
Reporting Structure: Reports to CEO
Direct Reports: National Operations Managers
Minimum Qualifications: Bachelor’s degree/MBA advantageous
Minimum Experience: 8-10 years’ experience in an FMCG/Retail/Sales/Marketing environment at a Regional Management level, with a proven track record of managing people, operations and clients
Knowledge, Skills & Abilities: Effective management of operations Financial and business acumen Leadership skills Strategic thinking Interpersonal skills Strong operational skills Ability to navigate the organisational Excellent communication skills
Direct Reports: National Operations Managers
Minimum Qualifications: Bachelor’s degree/MBA advantageous
Minimum Experience: 8-10 years’ experience in an FMCG/Retail/Sales/Marketing environment at a Regional Management level, with a proven track record of managing people, operations and clients
Knowledge, Skills & Abilities: Effective management of operations Financial and business acumen Leadership skills Strategic thinking Interpersonal skills Strong operational skills Ability to navigate the organisational Excellent communication skills
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