Minimum Experience: 4-5 years’ experience in an FMCG environment, with at least 2 years of experience in a Supervisory role
Key Responsibilities and Deliverables: Achievement of Sales Targets
Ensure sales Top Up per month and draw up quarterly project plan as to how these targets will be achieved Manage and track implementation of project plan (revising the plan based on client feedback as required)
Liaise with Retailers to achieve targets Provide feedback to clients
Manage Promotional Activities Manage new innovations
Manage out-of-stocks Manage Forward Share Minimise credit notes Operational Excellence Monitor and review Operational KPIs to ensure Organization strategic objectives are met within the region.
Check exception reports, obtain information for discrepancies.
Monitor call cycle activities and revise call cycles if required.
Ensure operations team adheres to parameters.
Communicate information to operations team.
Analyze and respond to business information to design and implement operational improvements that remedy underperformance and respond to improvement opportunities.
Identify, develop, and execute opportunities and ad hoc initiatives and drives to increase operational excellence.
Knowledge Sharing Be alert to competitor activity and potential tenders.
Compile Field Intelligence reports and submit to Regional Manager Update clients on competitor activity.
Ensure effective communication of information to Field Force Client and Customer Relationship Management Proactively build relationships with retailers and customers and ensure they are kept informed Ensure prompt problem solving. Administration and Asset Management Ensure accurate salary input and monitor and control expense claims.
Ensure scorecard compliance. E
nsure effective management appraisals (C BAND and up) Ensure effective leave management and administration Check and monitor assets and ensure updated asset register (monthly)