We are seeking an Administrative Executive to manage and support the smooth operations of our retail store specializing in phone accessories. This role requires a highly organized individual with strong multitasking abilities and a passion for administrative work. The Administrative Executive will be key in ensuring efficient day-to-day operations, customer satisfaction, and overall business growth. Job Responsibilities: Operational Support: Oversee daily administrative tasks, including maintaining records, organizing files, managing inventory, and ensuring that the store operates efficiently. Customer Service: Act as the first point of contact for customers, providing exceptional service both in-store and over the phone, handling inquiries, and addressing customer concerns. Inventory Management: Assist in tracking stock levels, coordinating with suppliers for timely restocking, and ensuring accurate inventory records for phone accessories. Scheduling and Coordination: Manage store schedules, including employee shifts, meetings, and deliveries, ensuring smooth day-to-day operations. Reporting: Prepare and present regular reports on sales, customer feedback, and inventory levels to senior management, highlighting areas for improvement. Store Presentation: Ensure the store is well-maintained and organized, with product displays that attract customers and enhance the shopping experience. Vendor and Supplier Relations: Coordinate with suppliers and vendors, ensuring timely delivery of products and managing purchase orders. Financial Administration: Assist with basic bookkeeping, including managing store expenses, processing invoices, and ensuring accurate financial records. Compliance and Store Policies: Ensure all store operations comply with company policies, industry regulations, and safety standards. Team Support: Provide administrative support to the sales team, ensuring they have the necessary tools, materials, and information to perform their duties effectively. Qualifications:
Bachelor's degree in Business Administration or related field preferred.
Proven experience in an administrative or retail operations role, ideally in a retail environment.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills, with a customer-focused mindset.
Ability to manage multiple tasks efficiently and meet deadlines.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with inventory management systems.
Basic knowledge of financial and bookkeeping processes.
A proactive, problem-solving attitude with the ability to work both independently and as part of a team.