Systems Support Technician

September 23, 2024

Eastern Institute of Technology

Napier

FULL TIME

Mō Tēnei Tūranga Mahi | About the Role

We are seeking 4 permanent Systems Support Technicians to provide technology support across EIT, including diagnosing hardware faults, operating system issues, network problems, and application software issues, as well as assisting staff and students with technology use.
The appointing salary for this role will be between $49,183.00 and $56,511.00, dependent on skills and experience.
The Systems Support Technician is based in our Digital division | Te Pūkenga reporting to the System Support Team Leader and will be responsible for:

Provide operational and technical support to users. Ensure users receive effective and timely support regarding IT issues and tickets lodged.
Perform service desk duties as scheduled by the Systems Support Team Leader.
Proactively log into the service desk system to manage call volume and produce timely and accurate service desk reports.
Monitor and report on scheduled over night or regular services.
Respond to technology related problems as allocated by the Service Desk, Team Leader Systems Support or Director, Information Technology and Facilities and manage these incidents until a timely and satisfactory resolution has been reached.
Assist the Systems Administrators with maintenance and development of the administration and academic computer networks.

He kōrero mōu| About you

To be successful in this role you will have:

1 to 2 years of experience in a service delivery function, including training users.
Experience in Cloud computing especially around Microsoft application software including Microsoft application software, Windows desktop software, Macintosh, Mac OS and i OS.
Thorough knowledge of PC, printer, server and telephone hardware and software.
Experience troubleshooting complex IT issues.

We know that people from underrepresented groups and women in particular don't
We want to see the real you in your application, and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.
For more information please view the Position Description below.

Mō Mātou | About us

EIT a business division of Te Pūkenga, is a vibrant and progressive tertiary institute with campus locations in Tairawhiti (Gisborne), Hawkes Bay and Auckland with learning centres located throughout the region.
EIT | Te Pūkenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.

Me pēhea te tono | How to apply

As a responsible employer and education provider, EIT | Te Pūkenga is committed to the protection of children and vulnerable persons and applies relevant policy and practice to meet this commitment. Applicants for this position should have NZ residency or a valid NZ work visa and will be required to undergo pre-employment checks; Successful candidates will be required to undergo relevant vetting and employment checks.
If this exciting and rewarding role sounds like your next career move then we encourage you to apply.
We will be assessing applications as they come in and this role will be closed earlier if we receive a suitable candidate.
To apply please submit your CV and Cover Letter alongside your online application.

We regret to inform you that this job opportunity is no longer available