(1.0FTE) Patient Safety & Quality Improvement Directorate Are you passionate about continuous improvement and have a background in Quality and Safety and would like to work within a patient centred health care environment? At Health New Zealand - Te Whatu Ora, Te Tai Tokerau you'll soon see the pride Northlanders feel in their home. We're not just talking about living in one of New Zealand's most beautiful – and affordable locations, but being part of delivering healthcare that is unique to our region. The role of Quality Facilitator is to promote, facilitate and co-ordinate a culture of excellence in continuous quality improvement throughout a service within Health New Zealand - Te Whatu Ora - Te Tai Tokerau. The focus of this role is to support the evaluation and improvement of routine practice to mitigate risk and to ensure patient safety and quality improvements are identified and facilitated; current certification standards are maintained and are in line with the organisations strategic plan. This is a permanent, full time position working 40 hours per week between Monday to Friday. Health New Zealand – Te Whatu Ora, Te Tai Tokerau is committed to Te Tiriti o Waitangi and holds stewardship for equitable health outcomes for Māori as Tāngata Whenua as the highest priority. Responsibilities include:
To promote, facilitate and co-ordinate a culture of excellence in continuous quality improvement throughout the service
Maintain current certification standards in line with the Organisation strategic plan
Monitor, maintain and evaluate the effectiveness of the quality and risk management goals and objectives.
Support the management of consumer complaints according to Code of Health and Disability Services Consumers' Rights Regulations (1996)
Support the management of adverse events in conjunction with the Service leaders and Reportable Events Committee.
Report trends and gaps in service provision to Manager and Operational staff providing detailed reports with recommendations and appropriate action plans
Develop and report on the service quality plan
Key requirements:
Quality improvement/management experience
Experience in leading quality initiatives or projects
Skills in conflict resolution, problem solving and group facilitation
Skills in the use of continuous quality improvement tools
Commitment and genuine interest in continuous quality improvements with a strong customer focus
Whilst not essential, applicants with recent experience working within in a healthcare setting; have a health related qualification and current practicing certificate, or quality improvement qualification will be highly desired. A career with Te Whatu Ora Te Tai Tokerau will see you action meaningful change in the region we love, and in your professional development – all whilst enjoying everything the stunning North has to offer. You really can enjoy the best of both.
Our people live our Values: Tangata I te tuatahi People First - People are central to all we do Whakaute (tuku mana) Respect - We treat others as they would like to be treated Manaaki Caring - We nurture those around us, and treat all with dignity and compassion Whakawhitiwhiti korero Communication - We communicate safely, openly and with respect to promote clear understanding Taumata teitei (hiranga) Excellence - Our attitude of excellence inspires success, competence, confidence and innovation
Vacancy No: AD24-037, AD24-039 Closes: 19 September 2024