Job Opportunities in Malaysia
July 12, 2024
Hyatt Regency Kuantan Resort
Kuantan
FULL TIME
Reservation
HYATT REGENCY KUANTAN RESORT
Reservation
Role & Responsibilities
*
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Job Type: Full-time
Reservation
Role & Responsibilities
*
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships
- Takes reservations and operates systems in accordance with hotel standards of performance.
- Ensures a high level of Reservations is consistently maintained
- Ensures a high level of product knowledge of the hotel and local area.
- Adheres to pre-set availability and rate controls.
- Ensures the Reservation Manager is kept informed of all developments within the department.
- Ensures all waitlisted business is recorded appropriately.
- Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.
- Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
- Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
- Prepares and distributes weekly forecasts
- Checks daily arrivals and informs concerned personnel of any missing information.
- 2 Off Day Per Week
- Duty Meal
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount
Job Type: Full-time
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