Job Opportunities in Malaysia
July 12, 2024
Hyatt Regency Kuantan Resort
Kuantan
OTHER & FULL TIME
Front Desk Host
HYATT REGENCY KUANTAN RESORT
Front Desk Host
Customer Service
Pay: From RM1,500.00 per month
Benefits:
Front Desk Host
Customer Service
- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
- Meets and greets all guests and assists with registrations.
- Ensures the strict control of room keys.
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Able to work on night shift or rotation shift.
- Able to work on weekend and public holiday.
- Good command in English and Bahasa Malaysia
- Night Allowance
- 2 Off Day Per Week
- Duty Meal ,Meal Provided
- Outpatient Medical
- Hotels Worldwide Staff Room Rate Discount
Pay: From RM1,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Overtime pay
- Tips
- Kuantan: Reliably commute or planning to relocate before starting work (Preferred)
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