Job Opportunities in India
September 17, 2024
Alt Life
Manali
FULL TIME
Guest Service Associate
Job Responsibilities for a Guest Service Associate:
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
- Welcome and Greet Guests: Provide a warm and friendly welcome to guests as they arrive, ensuring a positive first impression of the establishment.
- Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, and processing payments accurately.
- Provide Information and Assistance: Serve as a knowledgeable resource for guests by providing information about the hotel facilities, services, and local attractions. Assist guests with inquiries, requests, and resolving any issues they may encounter during their stay.
- Handle Reservations: Manage reservations through various channels, including phone, email, and online platforms. Ensure accuracy in reservation details and make adjustments as needed to accommodate guest preferences.
- Maintain Cleanliness and Orderliness: Monitor and maintain the cleanliness and orderliness of the lobby area, ensuring a pleasant and inviting atmosphere for guests. Coordinate with housekeeping staff to address any cleanliness issues promptly.
- Handle Guest Feedback: Listen to guest feedback and address any concerns or complaints in a professional and timely manner. Take proactive steps to ensure guest satisfaction and loyalty.
- Promote Sales and Upselling: Promote hotel amenities, upgrades, and special offers to guests to enhance their experience and increase revenue. Utilize persuasive communication skills to encourage guests to take advantage of additional services.
- Handle Cash and Payments: Process cash, credit card, and other forms of payment accurately and securely. Balance cash drawers at the beginning and end of each shift and report any discrepancies.
- Security and Safety Awareness: Maintain awareness of security and safety protocols, including monitoring guest activity and reporting any suspicious behavior or incidents to the appropriate authorities.
- Team Collaboration: Collaborate effectively with other hotel staff members, including housekeeping, maintenance, and management, to ensure seamless operations and exceptional guest service.
- Administrative Tasks: Perform various administrative tasks, such as answering phone calls, responding to emails, and completing paperwork related to guest transactions and inquiries.
- Continuous Learning and Development: Stay updated on industry trends, hotel policies, and customer service best practices through training sessions and self-directed learning to continually improve performance.
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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