October 6, 2022

Vodafone Idea

AGM - Cluster Collection & Retention

Job Req ID: 38906

Location: Guwahati, IN

Function: Other

About:

Role

Collections & Retentions

Job Level/ Designation

Function / Department

Customer Service

Location

Guwahati

Job Purpose

This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities

Achievement of Business KPIs of Retail & IOIP segment through various measures
Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target

Collection and Bad Debts Performance
Voluntary and Involuntary. Churn Reduction
Cost of Collections within Budget
New Initiative and Automation
Team Development and training

Cross functional coordination to achieve organisational goals
Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
People Management through identifying timely need of resources
Explore new avenues for cost reduction and efficiency improvement
Collection back office management to support collection processes

Core Competencies, Knowledge, Experience