Job Opportunities in Australia
October 17, 2024
Unisys
Canberra
FULL TIME
Service Desk Agent
What success looks like in this role:
Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
#LI-AS1
You will be successful in this role if you have:
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at Global Recruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
- Provide 1st Level IT Support.
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
- Accurately document calls and incidents.
- Manage time and workload to meet predetermined service levels.
- Maintain data accuracy in our contact management system.
- Assign incidents and requests to the correct support group.
- Act as a single point of contact on incidents and problems logged.
- Perform appropriate diagnostics to initiate problem management workflow process.
- Provide clients with a reference number for their incident/request.
- Understand various media sources that interface with the Service Desk.
- Support multiple clients through customer service professionalism and insight.
- Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
#LI-AS1
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Must be an Australian Citizen.
- Applicants with customer service experience preferred.
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at Global Recruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .
Latest Job Opportunities
October 27, 2024
Edith Cowan University
Lecturer Nursing – Paediatric specialisation
Joondalup
FULL TIME
View Details
October 27, 2024
ALDI Stores
Duty Store Manager - Port Adelaide
Port Adelaide
PART TIME
View Details
October 27, 2024
Woolworths
Bakery Team Member - Woolworths Golden Grove (The Stables)
Golden Grove
PART TIME
View DetailsSimilar Jobs
September 9, 2024
Australian Government
Practice Services Managing Assistant - APS6
Canberra
OTHER
View Details
September 9, 2024
NSW Department of Customer Service
Delivery Manager, Products and Services
Sydney
FULL TIME
View Details
September 9, 2024
Department of the Attorney-General and Justice
Customer Service Officer
Alice Springs
OTHER & FULL TIME
View Details
September 9, 2024
Capital Region Community Services
Cleaner (Aged Care Services)
Canberra
OTHER & PART TIME
View DetailsSeptember 9, 2024
Department of the Legislative Assembly
HR Service Delivery Manager
Darwin
FULL TIME & OTHER
View DetailsNew Jobs from This Company