October 17, 2024

Frizelle Sunshine Automotive

Tweed Heads

Service Advisor

Monday - Friday - No weekend work
Are you a customer service superstar!
Guaranteed weekly base earnings plus healthy commissions and a car on offer

Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South Brisbane and South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

We are currently recruiting for a Service Advisor to join the team at Tweed Hyundai.
As a Service Advisor, you'll play a pivotal role in ensuring our guests receive unparalleled customer service and resolution to their vehicle needs.

Key Responsibilities:

Delivering exceptional customer service to our clients in person, starting with a strong and welcoming greeting. Consistently creating positive first impressions and fulfilling promises is essential for our service advisor role every day.
Building and maintaining positive customer and employee relationships
Maintaining regular contact with our customers to provide updates
Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
Handling customer concerns and complaints with prompt solution based outcomes
Offering accurate estimates for customers requiring additional work or repairs
Being a champion of objections – There is always a positive outcome!
Ongoing training and development. If you have the desire to grow we will get you there
Maintaining a high level of customer service so that our Customer Service Benchmarks are met and surpassed at all times.

What we are looking for:

Proven experience as a Service Advisor highly desired, or Experience in Banking, Real Estate or customer facing roles highly desired
Excellent customer service with well-developed verbal and written communication skills
A proactive person who presents professionally – Appearance is everything!
Experience in a department where KPIs are used
Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
Ability to sell additional work as required – Overcome objections
A person who enjoys creating memorable customer experiences
Someone who can work autonomously but thrives when part of a team. Culture is important to us
Eagerness to learn and grow, while being humble when mistakes are made
Someone who loves a challenge and has a strong focus in customer experiences

What We Offer:

Option of a drive car (FBT applicable)
Attractive remuneration package with monthly commissions/bonuses
Great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets
Employee Assistance Program (EAP)
Quarterly and annual awards and recognition for high achievers
Genuine career progression opportunities with a company committed to promoting and developing our team
Enjoy a supportive environment where everyone is passionate about their work and values a positive atmosphere

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.